WIERLESS MULTIMEDIA KEYBOARD 98059

take the battery out and unplug the power cord..... now hold down the power button. put the power lead on and power up pressing the power button the screen should go fuzzy and clear up. no when the operating system comes on put the battery back in without un pluging the power cord. leave for a few minutes then restart the laptop should be fine if not repeat up to 3 times if it dont work then the mother board or the screen has failed.

I'm sorry for your frustrations, yes, computers can do that.
Im not HP, just some retired dude...
First>.?
batteries good in this new mouse? put in top brand batteries.
some that come with a mouse are (bottom barrel cheap batteries or are really old and bad from long time on a shelf)

then make sure the DEVICE manager shows the mouse as present.
steps, (generic) (your mousemaker.com will have better advice)

1: be connected to the internet is first, (after good batteries)
2: then plug in the mouse & USB dongal,
3: here w7 DINGDONG! sound, and then see it try to do PnP
windows, will attempt to find the correct driver for it on the internet.
and if lucky, ( what mouse did you buy?) the W7 finds it and loads this special driver, be aware there are vast makers of mice.
on mine took like 5min to load a BluTooth driver too,
IF this fails. go to CP, control panel
then click device manager.
then see all devices on your system.
look for bad devices or missing.
red. or yellow is missing <marks there.
so. see this, if you see ANY errors here, fix them all first.
right click any and then pick "update driver software"
make sure no USB errors either. this mouse may take 3 working drivers to work (usb-bluetooth-mouse)!! non trivial that...


also if the NEW mouse came with? a CD for drivers? ,use that.

disconnect the usb adapter from the system connect it again mean while remove the mouse batteries re insert or better change batteries then perform the step that you ahve already tried

Answer:
With the buttons toward the top:
The top LEFT slider button is for power. Slide toward the outside for ON. Light on top of mouse turns green after about 1 second, and stays green for about 10 seconds (assuming the batteries are okay). When the batteries are failing, it blinks red.
The top Right PUSH button sends a connection signal to the PC. When pressed, the indicator light on the top flashes green and red, indicating the special connection signal.
This is the mouse side of the equation (good batteries, slider turned on, connection button pressed and released.).
NOW: the PC must have a working receiver, with drivers installed, and Bluetooth software installed. it sould detect the mouse. If it asks for a passkey, say none (mouse doesn't need passkey).
You should not need Microsoft Intellipoint. it doesn't have a configuration for this particular mouse model anyway.

Good Luck!

just install new battery and press the conncet button in mouse .

try unistall and reinstall

Try replacing the batteries. Wireless mice do funky things when the batteries are low.

Had the same problem. There are 2 reset/ connect buttons: 1 on the mouse, and 1 on the usb device. Press the button on the usb device, and it should start right up. Good luck.

A friend of mine brought me this problem with exactly the same problem. here is what I found. The small notch in usb device socket under the mouse was malfunctioning. If you press this notch you will find the mouse red light blink. If you further try pressing this notch at some point the mouse red light comes on constantly. Thats it, hold it there and try to connect first by pressing the usb device connect switch and then the mouse connect switch. The moment the connection is made the usb device stops blinking and the red light on the mouse starts blinking. Wow, it works now. Some one might just open the mouse and fix this microswtich for a permanent solution.

The BenQ M310 mouse needs to "sync" with the USB receiver. Need to push the two buttons at the same time, or maybe the one in the mouse first then push the button in the USB receive so the two can "sync" to each other. This may solve this problem. Good luck!