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I receive message "Scanner Failure Unable o scan or copy" on start up of my c6280. I have reloaded software, plugged and unplugged everything, tried the OK and Cancael button,and the OK and HELP button. Otherwise the machine works fine. I only about 500 prints on the machine.

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Are you still on the warranty period? its 1 year warranty from HP. (One-year limited hardware warranty backed by HP Customer Care, service and support; one-year technical phone support)

In or out of warranty, follow this page and if the problem doesn't get solved theres the contact hp link on the bottom to get hp service and support for the product.

http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&dlc=en&cc=uk&docname=c00587971

On warranty, its going to be completely free for you, maybe shipping charges if you have to ship it, outside of warranty they will most likely bill you for it.

Posted on Jun 02, 2009

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Message says "Scanner Failure" and "Unable to scan or copy"


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Hp 750xi scanner failure


Try the hp site:

I was having the same problem but ended up being able to scan using Windows Photo Gallery and my HP 750xi. Good luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00808543&lc=en&dlc=en&cc=us&lang=en&product=58917#Workaround

Dec 04, 2008 | Office Equipment & Supplies

1 Answer

Scanner failure message.


Scanner Failure, Power Off and On' Message Displays on the Control Panel when Copying or Scanning


Issue
The message 'Scanner failure, Power off and on' displays on the control panel of the product.
This error usually occurs when trying to scan, to make copies, or during the product start up.
Try the solutions in this document until the issue is resolved. It is not necessary to continue to the next solution if one solution resolves the issue.
Solution one: Check the scanner light
Make a color copy of any document by pressing the Start Copy Color button on the control panel. While the product is making the copy, slightly lift the scanner lid to see if the scanner light is visible.
CAUTION: Do not look directly at the light. It is not necessary to completely open the lid to see the light.
If the scanner mechanism moves across the scan bed, but the light is not lit, click here to service the product .
Solution two: Check operating conditions
Extreme temperatures can affect the operation of the product. Make sure the operating conditions match those recommended in the User Guide provided with the product.
Solution three: Check the power connections

1.
Make sure that the product is connected directly to a grounded wall outlet and not plugged into a power strip.
2.
Make a color copy by pressing the Start Copy Color button on the control panel.
3.
If the error message persists, temporarily move the product to a different room or outlet, and then make a color copy by pressing the Start Copy Color button on the control panel.
4.
Check the part number on the power supply to make sure that it matches the part number listed in the User Guide.

Solution four: Perform a power cycle

1.
Turn the product off.
2.
Unplug the power cord from the product.
3.
Wait 30 seconds, and then reconnect the power cord to the product.
4.
Turn the product on.
5.
Make a color copy by pressing the Start Copy Color button on the control panel.

Solution five: Reset the product
Follow these steps to reset the product.
Step one: Perform a partial reset

1.
Unplug the power cord from the product.
2.
Press and hold # and 3 while plugging in the power cord.
3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.
If the partial reset resolves the issue, do not continue to the semi-full reset.

Step two: Perform a semi-full reset
CAUTION: Performing a semi-full reset deletes any phone numbers that are saved on the product.

1.
Unplug the power cord from the product.
2.
Press and hold # and 6 while plugging in the power cord.
3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.

Solution six: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.

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I SUGGEST DELEATING SCANNER FROM YOUR SYSTEM AND RELOADING THE SCANNER DRIVER FROM THE INSTALL DISC THAT CAME WITH YOUR SCANNER

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