Print alignment problem. Prints across 2 lables. not sensing the black line on back of label roll.
Monarch 9855 printer is printing across 2 labels. It starts on one label, but continues to the next. It appears to not be sensing the black line on the back of the label roll. I am looking to find out where the sensor is so I can try cleaning it.
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This is not a printer related issue. The printer prints exactly what it is told to do, and in the order received. If the data coming to the printer is out of order, the printer cannot correct it because it doesn't know that it is out of order.
If you have a way to pause and/or prioritize the data that you're spooling, you may be able to provide a flow of the data that prevents the printer from printing out of order.
We must establish whether the problem is a moving label or just that the labels are not aligned properly. Is hte printing split across the two labels consistant regardless of hte number of labels printed? If so, then the lables are not aligned properly. The user manual has the procedure for aligning these. This is part of the setup procedure.
If hte first line of the labels changes position on subsequent printings, then either the label size is not defined properly or the format being used is not correct. I don't have the manual handy at the moment so I can't give you the particulars, but if you could update this and tell me which of the 2 conditions you are experiencing, I will look up the specifics in the morning.
I assume by double tags you mean 2 labels across the roll. You need to tell your software that the roll is 2 across. If using the software that comes with the printer, Zebra designer. Set your label width to twice the single label and copy the barcode so that you have 2 across the label, then print
If the printer display just shows Ready, but doesn't print, there could be a few things wrong.
1 - no data is going to the printer 2 - data is going to the printer, but it is not the printer's native language 3 - cable connectivity issues 4 - wrong cable is being used 5 - if wireless, data is not going to the correct IP
If using a 3rd party application, make sure that you've chosen the correct Monarch printer, as well as printing to the correct port. Sometime people print to LPT instead of Serial, as an example.
If using 3rd party drivers, make sure of the same thing.
To see if the printer actually works, press both of the arrows on the display, at the same time, after the printer is at the ready screen. As long as have the printer configured correctly (ribbon, supply type, etc.), the printer should print out a couple of labels.
Your software wouldn't care whether it's a 9835 or a 9855. It can't even tell the difference. Are your supply settings and communications settings the same for both printers? Any error messages on the display when you print?
the problem is your printhead is bad . do a print test by presing both arrow buttons at tah esame time for two seconds, look fo rthe line that reads bad dots. if the value i sgreater than 000 yu have a bad printhead
The printer shouldn't print the same barcode twice. As long as the data is exactly the same, and the supplies are exactly the same, these two printers should be acting the same.
Are you using a 3rd party software application or driver? If so, you may need to contact them to help you adjust the issue, but longoftheshort, if the printer details are exact, like above, then the printer is duplicating, likely, because it is being told to do it. Since the printer cannot arbitrarily reprint a label, it must be told to do it. That is either done through data, or it is done because it didn't finish the job on the previous label and may do it on the followup label.
If you have not found an answer to your issue, you may wish to call their tech support at monarch.com.
Labels are supposed to come off the liner, but if you have the supplies or ribbon loaded incorrectly, or if you have adhesive coming in contact with the ribbon before the media indexes to the next label, I can see where the ribbon can get attached to the labels.
You shouldn't have any slack in your ribbon when the printer prints, and if you do, you may need to make minor adjustments to take up that slack.
As for a heating adjustment, I'm not sure what you mean, but there is an adjustment to increase the printhead temperature, but that is only to increase the contrast on your labels, and should have zero effect on your reported issue.
Contact monarch.com's tech support line if you find that the data in this response isn't able to guide you to the culprit.