Question about Western Digital Passport 160GB External USB 2.0 Hard Drive - Black
It was working fine then now it says usb device is not recognize help please
As you did not specify 2.5" or 3.5" I will give you both sets of steps:
If it is a full sized hard drive and requires power, it may not be getting enough power, have the AC adapter tested at a computer shop. If it is dead/dying replace it, if not move onto the next step.
Try a new usb cable, also available at most computer shops. If the new cable works at the shop try your old cable as well. If the old one doesn't work, buy the new cable, problem solved if it does work the problem is either in the caddy or your computer.
Assuming it's in the caddy, now have the people at the shop swap the HDD from your shell into a new one and test the drive again, as with the above if it works you're done. If it doesn't the problem is internal to the actual HDD. Time to buy a new external drive and send the old one for recovery if it has any crucial data on it.
Let me know how you make out and if needed I will provide additional steps. Also if you need data recovery help let me know your region and city and I will recommend an appropriate facility.
Posted on Jun 02, 2009
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Posted on Jan 02, 2017
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Jan 03, 2014 | Western Digital 1TB My Passport Essential...
3 beeps its searching for a connected device
click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems also make sure the computers Ram and Cmos battery are securely seated
if this fails to fix the problem
you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps you
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