Question about Brother MFC 8820D All-In-One Laser Printer

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Paper jam that i can not get out

My printer has a paper jam that i can not get to because it is blocked by the what i beieve holds tha toner, or the toner cartridge. how do i get it out? i have opened it in the paper tray, the front and the back. how can i take the toner cartridge out?

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By opening the front cover the toner/drum unit should be exposed. You can take it out simply by taking a grip on the black/grey area in the middle and lifting it up- and outwards. It is clicked into the machine, so it doesn't just slide out, it could require some effort.

Posted on Jun 02, 2009

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Posted on Jan 02, 2017

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Brother 2170W, toner is stuck after paper jammed. I try to pull out the toner (even with force!) but it stuck, there is a paper at the bottom that i can't pull either. I guess this paper holds the...


Hi there,
If the paper get stuck inside the printer you can also remove it fro the back of it. Open the back cover and try to remove the jammed paper inside of the printer. If still the paper can't be remove try again to removed the drum and toner.
Open the front cover or pull down the cover right above the brother logo infront of the machine then hold the handle of the drum and toner assembly.Pull the drum and toner assembly towards you, just put a little force on it. Then remove the jammed paper.
Just to make sure, remove the toner from the drum by holding down the tab on the side and lift the toner out. Look for any small piece of paper inside of the drum unit. Reinstall the toner back to the drum. reinstall the drum and toner back to the machine, make sure that you here a click sound. After that close the front and back cover.
The blue light should lit up again.
Hope this helps. Thanks

May 06, 2011 | Brother HL-2170W Laser Printer

1 Answer

IT KEEP SAYIN RMOVE PAPER JAM


  1. Turn off the printer.
    Remove any paper trays. Inspect them for wrinkled or damaged paper.Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  2. If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.
    If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
    If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though
    eplace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
    1. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

May 02, 2010 | Office Equipment & Supplies

1 Answer

Says paper jammed but there is no paper jammed


  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Jun 04, 2009 | Canon LASER SHOT LBP-5200 Printer

1 Answer

E-04 Clear Paper Jam, no paper in printer


  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

May 15, 2009 | Epson Stylus CX7800 Color Flatbed...

1 Answer

Paper jam


  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Apr 07, 2009 | Canon Laserbase MF6530 All-In-One Printer

1 Answer

Paper jam when no paper has been anywhere near it, 1/2 INSTALLED


  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Mar 27, 2009 | HP Photosmart C5280 Printer

1 Answer

Paper jam


  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Mar 23, 2009 | Sharp UX-B20 Plain Paper Inkjet Fax

1 Answer

Paper jam


give this a try

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Dec 26, 2008 | Canon PIXMA MP150 All-In-One InkJet...

1 Answer

Paper Jam


In that case try turning the toner and drum by hand (while it is out) can they turn? check the gears that corresponds to them in the machine?
put a marker on the very edge of the drum and put in after it says ready take out and look at the mark did it rotate?

Aug 22, 2008 | Brother HL-2040 Laser Printer

4 Answers

Paper Jam Problem in Canon LBP 2900


I have a same problem .... somebody help us. :(

May 23, 2008 | Canon LASER SHOT LBP-2900 Printer

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