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Ice tray not rotating

Samsung side by side ice tray not working. took the big box out and emptied it and cleaned it off then put it back. the arm doesnt do anything and the test button has no effect.

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I left it alone for a couple of hours and mechanism seemed to kick back in.one thing i will advise.. empty the ice regularly

Posted on Jun 03, 2009

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Posted on Jan 02, 2017

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Ice maker stopped working


Did you put the arm back down to turn the unit on?

Sep 23, 2017 | Refrigerators

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Freezer wont make ice cubes


This is not difficult to troubleshoot.
  • When the arm is up the ice maker is off
  • When the bucket is full the arm is up the maker is off.
  • If the ice maker has a on/off button in off the ice maker is off
  • If the ice maker internal heater fails the cubes will not release and the white plastic ejector arms will be rotated CCW and pressing against the ice in the tray, Normal position for ejector arms is vertical.
  • If water solenoid has failed or water supply not available the ice maker will cycle. The ice tray will be empty,(hard to see if ice tray is empty). Check and replace water fill solenoid.
  • If ice in tray and ejector arms vertical several possibilities.
    • Freezer not cold enough to trip thermostat in ice maker to initiate release cycle.
    • Check freezer temperature <10 Fahrenheit thermostat in ice maker failure
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    • Internal ice maker electrical connections rotary switch failure,
    The best way to check the operation is to manually lock the arm up into the off retention position. Wait a minimum of one hour. Open door and release arm down. Observe the operation of the ice maker. Is after a minute or so the ejector arm does not rotate then it is likely the ice maker has failed internally. If the ejector turns and no ice than you can assume either the water supply is off external from the refrigerator or more likely the water solenoid located behind the bottom back cover has failed. It is also possible that the hose that connects the solenoid to the ice maker has frozen right where it enters the freezer just above the ice maker. You should see ice built up at the entrance where the water fills the tray if this has occurred.


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Dec 22, 2015 | GE Monogram Side by Side Refrigerator

1 Answer

Danby ice maker service manual


I took mine apart today and found the plastic armature that the motor connects to in order to turn the water tray right side up and up-side down was broken. Essentually the water tray has a plastic pivot arm on both sides. The one side has a slot that the motor fits into which allows the motor to turn the tray. When that little plastic arm breaks, the motor will be unable to move the tray thus causing the fault symbol. I have my tray out and trying to fabricate a part that will hopefully last a lot longer than the original. I hope this helps someone with their issue.

May 16, 2012 | Refrigerators

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My wife took out the ice tray to clean it and when she put it back in something happened and now it doesn't make ice. I need help!


take the ice tray out again and reinstall it . be very carefull to get the bin arm in correctley or it will not make ice . mm

Jul 06, 2010 | Viking VCSB423 Side by Side Refrigerator

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Ice tray won't tip


there is an arm in the ice dispenser which tells it its empty there will be a bit of ice stuck holding it up put your hand in and clear it away hope it helps ej

Jul 30, 2009 | Samsung RS2630SH Side by Side Refrigerator

1 Answer

10 yr old Frigidaire ice maker stopped making ice


try forcing the cycle by manually triggering the cycle a few times. Sometimes you can detach the trip arm or turn the tray by hand by disconnecting it from the gear. There may have been a switch bumped to turn it off or the switch somehow jammed. Maybe check for freeze-up. If there is water in it, it's going somewhere.

Sep 27, 2008 | Frigidaire FRS26R4A Side by Side...

1 Answer

Won't make ice


I've tried a home made fix to this problem which is working so far. It's a bit of work, so proceed with caution. The problem at least with mine was the back of the gear/motor assembly box. There is a back side of a gear that projects out of the gear box and into a slot in the ice tray. It seems to be made of cheap plastic that broke from all the twisting of the tray. Mine left a couple of prongs still on the gear from the break, which I was able to JB Weld and shape back into a tight fit with the ice tray slot.

To start, push the black button that projects down, holding the gear box in place while at the same time pulling the gear box towards you. The ice tray will fall at this point.

Now the gear box is just hanging by the power cables. The only way that I found to get the box out was to take out the four screws in the corners of the gear box, (careful, there are loose gears in there that can come out) and pull the motor, and circuit board out by their cables. If you did this without any gears falling out, put the clear plastic cover back on so that they stay in place.

If the gears fell out, like mine did, it's not to difficult to figure out how they go back in.

Now if you have enough of the gear protruding out the back to add the JB Weld to, than do that and shape it to fit the slot of the ice tray. I had to let it dry, then sand it to the right fit. Hope this holds for a while. I couldn't order just the gear, and the motor/gear box is $70.

Once shaped, make sure that the gear is rotated in position to let the "Ice tray full" arm drop down. Then take of the clear cover, put the circuit board and motor back into place, then put the cover back on. Put the rear of the ice tray into the hole in the back of the freezer, the put the motor box back into place the way you removed it sliding the new prong into the ice tray slot and cross your fingers.

Sep 08, 2008 | Samsung RS2578BB Side by Side Refrigerator

1 Answer

Ice cube tray not releasing cubes


The ice maker system is pretty simple.. A motor rotates with a gear reduction system and as it rotates... a switch is tripped when the motor reaches a certain point on its rotation... that switch lets water in for a prescribed period of time ( normally that is adjustable) and then as the motor rotates some more.. the ice tray has had adequate time for that ice to freeze and is positioned for it to be released,..at that time.. a small heating element is energized to release those ice cubes and the cubes fall from the tray into the bucket.. Chances are your heater is not working, unplugged or defective.. I would start by thawing everything out and getting the system free of any and all ice.. If after you've cleaned it all up.. and it still fails to release ice..you could be over-filling your tray and that freezes .. which in turn causes the system to fail too..You may need to adjust the fill level by throttle back on the water or if your system has a fill level control.. adjust that.. but first things first.. get the system back to a known good state.. ( meaning free from all ice ) so that you can monitor its performance,. Hope that helps...

Aug 16, 2008 | Samsung RS2578BB Side by Side Refrigerator

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make sure you remove the ice bucket when you press the reset button. if the ice level arm gets stuck it will not rotate. also if the rotating spindle at the back is jammed nothing will move.

Aug 02, 2008 | Samsung RS2534 Side by Side Refrigerator

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