Question about Western Digital My Book Essential 1TB External USB 2.0 Hard Drive

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When it's plugged in I hear the fan start, I hear the hard drive spin up and the read/write head click a little (as normal). The blue light doesn't come on at all, neither on its own or if pressed down for a while. I have it connected via a LAN cable to a router. It's been working fine for months. Has always been plugged into a UPS Battery backup as is the router,...

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  • troydt155 Jun 02, 2009

    Its plugged in via a router/Cat-5 cable.

    I'm going to try switching it to a USB port though and see if that works. Maybe it lost its settings or something. I've got the install/setup CD's so I'll try those again if I need to. I think I had to use a USB connection for the initial configuration.

    Thanks, and I'll post back what happens.

  • troydt155 Jun 03, 2009

    The blue light will not come on. Its the 1TB model that only uses the LAN cable, either into a router or into the LAN port on a computer (tried both). I've reset the drives admin passwords,... using a paperclip, which also resets it to obtain its IP address dynamically (it should have been doing that already). Shared Storage Manager will not come up as the device name is not available. I think without the blue light coming on I'm pretty much sunk, its not available at all. It was originally plugged into a UPS Battery but I've tried it directly into an outlet also with no effect.

  • troydt155 Jun 04, 2009

    I was afraid this was the case. Thx for the help and the quick Response(s) from all.

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Even though the hard disk is spinning up it dopes not mean the it is reading the data, if it was you would have an activity light (blue light u mentioned), you have a failed drive plain ad simple.

Posted on Jun 03, 2009

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Will wait for your reply.

Posted on Jun 03, 2009

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Here are a few things to try. If you have access to a secondary PC or laptop, try connecting your drive to it using a different USB cable. Also try unplugging your drive from the power outlet for a few seconds and then connecting it again. If it?s still not being recognized,

It sounds like you might have a driver missing for the External drive. I would first try installing the software driver before anything else. Download and install the driver and software from the manufacturer's web site.
Plus another thing to look at is if whether or not plug and play is disabled in the system Bio's. Course the easiest way to see if that is the case is to plug something else like a pen drive into the USB port and see if it is even working. It may also be that the USB port is not working or is disabled, or better yet your system has only a USB 1.0 port. In which the pen drive may work but it is not enough for the Ext. Hard Drive which requires USB 2.0.
But the remedy is to first try the drivers and software, then check to see in your hardware manager what USB you have, then if plug and play is enabled in the BIO's as well as what the USB setting is in the Bio's, and last but not least add a USB 2.0 PCI expansion card and try that.

Again the fact that the system is not detecting that there is a new device attached to it says plug and play is not enabled, but if you are at least getting a notice at start up that the system has detected a new device and would you like to install it now warning pop up window, then you know plug and play is enabled, but if not, then it is not enabled.
Somtimes some applications or even spware can block plug and play abilities.
But like I said check your Bio's first.
Another easy way is to see if the system is seeing a new device but may not be warning you, is to go into the My Computer (right click)> System Properties> Hardware (tab)> Device Manager, and see of you are showing any yellow question marks. These yellow marks are for unknown attached devices Windows does not know what it is, and can not install because it has no driver in it's data base to recognize it.
If the hard drive is plugged in, do a re-start of the computer, navigate to the above mention Device Manager and see. If it still does not show any new devices. Plug and Play has been disabled. If not in the System Bio's, then possibly in the Administrator's System Services File. Thank You for contacting Fixya.

Posted on Jun 02, 2009

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