Question about Xerox WorkCentre M-24 Color Copier
I have a problem with my printer i just moved it from one office to another and when i had it reconnected it starterd giving me a massege saying that a fault has occured turn machine off and on and if problem persists contact service provider and it show code 116-321, i did as advised but then the same massege appeared and the code has changed to 103-208 what can i do to resolve this problem
First off. look around carefully and be certain everything is plugged in properly. Sometimes that code is caused my mis communication between the document feeder and machine, scanner and machine,finisher and machine, etc. I would follow all the connectors back and disconnect, then reconnect them.
If that doesn't resolve the problem, then remove the back cover and reseat all the connectors you can see on circuit boards.
With moving the machine, I am pretty sure you have a connector problem. But the 116 and 103 codes are related to software and mostly due to mis communications between the device peripherals.
Also on a hunch, just try to remove the RJ 45 network connector and turn the machine on. If there happens to be some odd job, something like an internet print job on that line, it will shut the machine off with that 116 code you reported.
Let me know and we will go from there.
Posted on Jun 02, 2009
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Posted on Jan 02, 2017
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