Question about Lexmark X5075 InkJet Printer

1 Answer

Incorrect Port Detected

When trying to print on VISTA machine I get an Incorrect Port Detected error message. Have already downloaded the most recent driver from Lexmark site and still get the error. I have a new Lexmark X5075 and a new usb cable. I try and install it and keeps telling me "Incorrect port dectected". I have uninstalled all the serial usb ports and did a hardware change and they all reinstalled but no printer port. I have talked to techs at Lexmark twice now and they have told me that I need some chipset drivers in order for my computer to see a printer port. I have no idea what he was talking about. I need my printer working badly, I am in school and fighting for a computer at school just to print something is getting old. Please someone, help me. I am about to give this thing free flying lessons out the window.

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  • Judy Jun 02, 2009

    I have uninstalled the printer, all the drivers and did a clean install. During installation when I come to the point where it says to connect the USB cable, it does not see it. I have tested every USB port that I have and they all work. I was told it was a USB chipset driver that I needed to fix this. I am clueless.

  • Fabio May 11, 2010

    It could also be a bad USB cable ,try another one if possible.

    To get the chipset driver we need to know your motherboard model.

    If you have a desktop run the program hwinfo32 :
    http://www.hwinfo.com/download32.html install and run it and tell us the motherboard model in the motherboard section.

    If you have a laptop then the model number is under the laptop.

  • Fabio May 11, 2010

    when installing the software did you only connect it when asked?

    If not uninstall the software from add remove programs in control panel and try again.



    Also while you are in control panel go to Printers and right click your printer and select properties then click on ports and make sure USB is selected

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According to Features and Specs on Lexmarks website, this is a All in One? i.e Fax, Printer, Scan & Copy? also it's a Network type?

If so have you chosen the correct settings via the Printers Dispay and Control Panel? ...... I assume you have and everythinh in Device manager looks good, i.e no Yellow and or Red Icons over anything listed there, especially USB....correct?

If your Vista is the 32 Bit then the driver file should be: cjb5000enOSS.exe (87.7MB)
If Windows Vista x63 then it will be: cjq5000enOSS.exe (132.76MB)

Hope the above helped,

cheers,

Bastian

Posted on Jun 02, 2009

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Hi. I have previously downloaded the driver for the Lexmark X75 printer, but when I try to print -I get the following error message: "Incorrect Port Detected. The current print job has been...


I'm assuming you're using Windows XP. If not, these directions may differ a little.

  1. Click Start > Printers and Faxes.
  2. Right-click on Lexmark X75, and then click on Properties.
  3. Click on the Ports tab.
  4. Find Lexmark X75 under the Printers column (or look for which item under the Port column is checked).
  5. Chances are it somehow got changed to COM or LPT. Find any available USB port and check it. Click Apply.
  6. Try to print. If it doesn't work now, you'll probably get a different error, something like "Cannot Communicate". If that happens, go back to theProperties window and try checking any other USB ports you see there. If there aren't any more to try, you may have to uninstall and reinstall the drivers to get it working.
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Incorrect Port Detected


  1. FIRST TRY TO CANCEL ALL THE PENDING DOCUMENTS WHICH YOU HAVE GIVEN BEFORE THEN TRY TO PRINT IF THIS DOES NOT WORK THEN TRY OTHER OPTION GIVEN BELOW.
  2. CHANGE THE USB WIRE (THE CONNECTION BETWEEN PRINTER AND YOUR PC )IF IT IS TOO OLD.
  3. THERE MAY BE THE PROBLEM WITH USB DRIVERS IN UR PC .
  4. TO RECTIFY --- RIGHT CLICK THE MY COMPUTER ICON
  5. CLICK PROPERTIES AND THEN CLICK HARDWARE N GO TO DEVICE MANAGER
  6. UNINSTALL ALL USB PORTS AND THEN SCAN FOR HARD WARE CHANGES
  7. UR PC WILL DETECT UR PRINTER N ASK FOR PRINTER DRIVERS
  8. RELOAD DRIVERS N UR PC WILL COMMNICATE WITH UR PRINTER.
  9. FOR FURTHER ASSISTANCE FEEL FREE TO ASK AND WISH U SUCCESS -BYE

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try with other port if still it is not working change the usb cable

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