Question about Canon PIXMA MX310 All-In-One Printer

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My canon mx310 keeps showing a paper jam alarm and there is no paper jam. how do I fix it?

My canon mx310 keeps showing a paper jam alarm however, there is no paper jam. I can't get the printer to reset or do anything but show the paper jam alarm. How do I fix this?

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  • Canon Master
  • 13,433 Answers

Give this a try

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Posted on Jun 12, 2009

  • avinerseiler Jul 20, 2014

    I have the same problem. BUT THERE IS NO PAPER JAM. It keeps shooting paper through from one end to the other, so how could there be?

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All I ask is please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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Also suggest you click on the heading -> Problems Sending Faxes.

See if the information provided has a solution to your problem.

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