Question about Panasonic KX T7436 Corded Phone KX-T7436

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Kx t7436 Background music

We have succesfully plugged a cd player into the BGM port on the main board, and when we select BGM, we can hear the music. However, when someone calls in and we put them on hold, they cant hear the music.

What do we need to do so they get the mucis we can hear rather then the beep beep hold sound??

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  • Panasonic Master
  • 2,460 Answers

The easy answer is check program 803. It should be set to music1. The harder one is that you need to look at some 990 programs. Most notably area 7 bit 7 for a "1".

Carl

Posted on Jun 02, 2009

  • Michael Barrett Mar 15, 2012

    Can I ask a probably obvious question, How do you check these Programs to see where this is set?!

  • Carl Navarro
    Carl Navarro Mar 28, 2012

    @Michael A display phone on port 1 logged in as an installer would work.

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If you're reading the programming instructions in order, keep going :-) I have no clue what SLT hold mode has to do with music on hold or background music, but when you get to 111-BGM-Music On Hold source, you can set it to external and you're in business.

Carl

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All of your phones plug into a Panasonic Key Service Unit. The music source plugs into a port on the KSU. A TA series has 11 modular jacks on the main board and 2 1/8" jacks labeled EXT MUSIC and PAGING. Guess which one goes to the music source :-).

There will be a cable plugged into it and into the music source. That's where you change the messages or music.

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Wow. If we told you, we'd have to kill you :-)

There's an easy way and a hard way to do it, and both require you to know the Installer password to the sytem. In the Maintenance Console, you need 2.2 BGM and Hold Music, or from the main phone, programs 710-712. 710 is the source for BGM which you change to EXTERNAL, 711 is the source for MOH which becomes BGM 1 (the only port on a 50) and 712 is the source for transfer calls (either ringback or MOH.)

If you don't have the magic password and instructions for getting into the system, you'll need to call your Pana installer for access.

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Since a TD system BGM is just a single press "1" on an idle phone to turn on or off, I'm hard pressed to understand what you mean about BGM being a key. If you press "1" on a display phone and it says BGM On, and it doesn't work, go back to wherever the system cabinet is and look for the BGM port on the side of the phone system. It probably means the source is turned off or disconnected.

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1 Answer

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