Question about Logitech Wireless Access Duo Optical Desktop Keyboard/Mouse KBWIREOPT

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Wireless keyboard & mouse not working

I can't get new Logitec wireless keyboard & mouse to work. I tried plugging into USB port and P/S 2 port.  Mouse works sometimes, keyboard never works. Logitec tech support says it's computer's fault. I don't see how.  Any suggestions?  Thanks

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  • essence702 Oct 24, 2007

    Thanks jkm77, Compounding my problem is the fact Windows XP is not loading the mouse or keyboard at startup currently attached to the USB 2.0 port.
    Prior to that, there was mouse attached to serial port that worked, but the keyboard ps2 port is damaged.

  • essence702 Oct 24, 2007

    Thanks sainisonu, I tried all you suggested, even went through it all with Logitech Tech support. Still no connection.

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Try changing the batteries and use connect switch both on mouse and keyboard.U get a usb device with a led and a switch mentioned  connect with it.First tap that switch.After tapping switch led goes blinking,after that tap connect switch on keyboard & mouse.The led on the usb device stop blinking and ur two devices start working.

Posted on Oct 24, 2007

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First download and run regscrub xp and ccleaner to clean up your system then try uninstalling and reinstalling the logitech setpoint software and try the keyboard and mouse again. Let me know if this works. 

Posted on Oct 24, 2007

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tom19511
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SOURCE: Logitec Wireless keyboard and mouse

essense702,
I presume the batteries were in correctly.
did you connect them when the computer was off, and let windows find them on bootup.
Also, make sure that you follow directions on how to get them to connect. And, make sure you run the cd that came with it.

Posted on Oct 23, 2007

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Wireless keyboard


wireless keyboards and in wireless mouse devices, use the following methods in the order that they appear in.

Method 1: Try different ports loadTOCNode(2, 'moreinformation'); Warning If you have to change a PS/2 connection, shut off the computer, make the changes, and then restart the computer. Do not plug a PS/2 device in the PS/2 port while the computer is running.

To determine whether the problem is related to the ports on the computer, use only the two cables that are included with the wireless desktop receiver, or the single cable that is included with a mouse.
USB keyboard and USB mouse loadTOCNode(3, 'moreinformation'); If the USB cable is currently connected to a USB hub, disconnect the device from the hub, and then connect it to a USB port on the computer. If your device is already connected to a USB port on the computer, try to connect the device to a different USB port if one is available.

Note Only one USB connection to the computer is required, even if your device has two USB plugs. If the problem persists, disconnect other USB devices and connect only the USB plug from the receiver to a USB port on the computer.
PS/2 devices loadTOCNode(3, 'moreinformation'); If your devices are connected to PS/2 ports on the computer, verify that you have the following configurations: • Verify that the USB plug for your mouse is connected to the green USB-to-PS/2 adapter and that this adapter is plugged in the mouse PS/2 port on the computer. The mouse PS/2 port on the computer may also be green. If you are not sure which PS/2 port is the mouse PS/2 port, see the documentation that came with the computer. • Verify that the USB plug for the keyboard is connected to the purple USB-to-PS/2 adapter and that this adapter is plugged in the keyboard PS/2 port on the computer. The keyboard PS/2 port on the computer may also be purple. If you are not sure which PS/2 port is the keyboard PS/2 port, see the documentation that came with the computer.If you have to change your configuration, shut off the computer, make the changes, and then restart the computer. If your mouse or keyboard has both USB and PS/2 connections, try using the other connection.
PS/2 keyboard and USB mouse loadTOCNode(3, 'moreinformation'); Verify that the USB mouse is plugged in a USB port on the computer and that the purple keyboard PS/2 plug is connected to the purple PS/2 port on the computer. If you have to change the PS/2 connection, shut off the computer, make the changes, and then restart the computer.

Method 2: Install fresh batteries loadTOCNode(2, 'moreinformation'); Both the wireless keyboard and the wireless mouse rely on AA alkaline batteries for power. If the problem persists, install a fresh set of batteries in the device that you are experiencing problems with.

Method 3: Resynchronize your device to the receiver loadTOCNode(2, 'moreinformation'); To resynchronize the mouse or keyboard to the receiver, follow these steps.

Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put other wireless keyboards and mouse more than six feet away. 1. Press the button on the receiver, and then verify that the light on the receiver starts to blink. 2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen.

Otherwise, go to the next step. 3. Press and release the Connect Channel button on the bottom of your mouse or keyboard. 4. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 4 again.

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essense702,
I presume the batteries were in correctly.
did you connect them when the computer was off, and let windows find them on bootup.
Also, make sure that you follow directions on how to get them to connect. And, make sure you run the cd that came with it.

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Re: wireless mouse doesn't work


my wireless mouse has packed up the light is on ive tried new batteries what else can i try

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