Question about Logitech Quickcam Chat Webcam

1 Answer

Other person unable to see me

We are able to hear but not see the other person, they are able to hear and see me. What could be causing we can only hear the other person but not get the video? The message we see is video loading with the circle rotating. My Logitech Quickcam appears to be working - I have my image on my screen, but when using skype it tells me that the webcam is unavailable. I can see an image but the person I'm "skype-ing" can't see me. Any ideas?

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  • palmharriman Jun 09, 2009

    My microphone is working. My picture is not being sent over Skype, though I have the picture from my Webcam in a window on my computer.
    My colleague's microphone is working. My colleague's web-cam is working - I can see him, though the image is poor.
    I don't think my colleague has tried "skyping" anyone else.
    Any ideas?

  • ikkenom May 11, 2010

    Your microphone is working -- your voice is being sent over Skype.

    Your web-cam is working -- your picture is being sent over Skype.



    Your colleague's microphone is working -- you can hear what they are saying.

    Your colleague's web-cam is *NOT* working (or it is not enabled) -- you cannot see them.



    Tell your colleague to "enable" their web-cam.



    Ask your colleague if *ANY* of *THEIR* friends using Skype can see your colleague.

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Normal 0 See section A. Skype in the info below to setup the Audio & Video.
Also send this to your family and friends so they have their computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:

  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://ca.messenger.yahoo.com/download/ ) set it up as follows:
  1. Click on Messenger at the top left and then go down to Preferences and then the Preference Window will come up.
  2. Next click on Calling and Devices. In the Calling & Devices on the right and set the Microphone and Speakers to the computer Audio Card or sound device installed in the computer.
  3. Just below that, go to the Test Audio section and (in blue writing) click on Open the call setup assistant” and follow the instructions on the left window.
  4. Then after completing the Audio Setup, go to down and click on Webcam it should BRODCSAST and you will see your picture.
  5. To Chat, click on MESSENGER and then
  6. After make necessary settings, click on APPLY, then OK.
  7. Then click on MESSENGER and go to my WEBCAM ready to use.
  1. Windows Live Messenger:
http://www.microsoft.com/downloads/details.aspx?familyid=d78f2ff1-79ea-4066-8ba0-ddbed94864fc&displaylang=en
  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jul 09, 2009

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