When I turn it on it stays on the EAX logo for ages, then goes to the boot menu with the 4 options, which then just tell me I have a hard disk error. I've tried the tapping thing to no avail and creative are not being much help. How hard would it be for me to replace the hard drive myself? Will any 2.5 drive work? Is there anything I need to know in particular? I'm not that technically minded but I'm willing to have a go at fixing it myself. Many thanks!
An expert who has achieved level 2 by getting 100 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert who has written 3 tips or uploaded 2 video tips.
Re: Hard disk error on a Creative Zen Extra (60GB)
To fix this bug you may have to format your Hard disc, because something has corrupted and stopping the hard drive from reading.
Plug it in your computer and format from the software provided if that won't allow you to format go to "My Computer" find it on there usually named "Removable" then right click on that then click "Format" then once format has complete unplug see if it works then.
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hi. You tried these yet?
Reset, Format or Clean Up a Zen Vision:M
If your player stops responding, you can reset it. To reset the player,
push the end of a pin-like object (for example, a pin or straightened
paperclip) into the Reset hole. This should not cause you to lose any
data or audio tracks, unless you were in the middle of transferring an
To reset Zen Vision:M to factory default settings:
Press on the Menu/Back button on your player, and select System, and then Reset.To Format or Clean Up Zen Vision:M
Detach the Zen Vision:M player from your PC , and ensure that the unit is off.If the battery is too low, charge the battery fully before continuing
Slide the Power switch towards the Power icon and hold the switch in the Power On position.
Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.
Release the Power switch when the Creative logo appears. The Recovery Mode appears: * Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)* Format All (Formats the players hard disk - Note: all contents will be lost)* Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)* Reboot (Reboots the device)
Select Clean Up or Format from the Recovery Mode, and then select Reboot
hi mark,I have same problem..recovery mode nothing works .. i live in australia and not sure yet who fixes it telss you about firmware download..have not tried yet..this is only something new.will try more things and post again Good luck Helen
When the player displays the Creative logo, release the Play button.
It will display the following options:
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Caution! Erases all content!
There is no scan disk or Utility that i know of that will work sounds like the drive is toast!
mine did the same until i got a new power supply. it requires a 5volt dc pos tip charger with 20 watts. a universal 3-7.5v 2amp charger from radioshack does the trick. make sure the tip is yellow for the charger.
"Hard-disk Problem"... I'd just like to confirm once more that smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I didn't try smacking it till I checked out the threads above so thanks everyone I'm a happy man again!! :)
I've seen this problem quite a few times on the Creative Labs forum. I had a similar problem with my Zen Jukebox Xtra 60gb. My solution was to replace the hard drive and reload the firmware. Bingo! It works like new. If you feel adventurous do as I did. But if it's still under warranty then let Creative Labs fix it. Oh, by the way I got my hard drive for my Zen Xtra on eBay for $30.00. Also eBayers sell various troubled MP3 players for parts. A lot cheaper than if I had sent it in for repair.