Question about IBM Infoprint 6700 R40 Printer

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Labels unexpectedly stop printing half way through a job

Hi, I am using dLabel to produce barcoded labels generated from an AS400 then downloaded to a PC in a .csv file. dLabel senses the new occurence of the file and starts to print the labels on a Ricoh IBM6700 Infoprint printer. However, sometimes the print run starts, some labels are produced and then the printer stops unexpectedly. Looking at the printer properties shows that file printing is in progress but it just seems to 'hang'.

We also have a label winder at the end of the printer which, when labels are printed, rolls them onto a constantly winding reel. I was wondering if the winder is pulling the labels through too quickly and somehow the printer senses this thus causing the printing to stop. Have you known this to happen before ?

It doesn't matter on the size of the job either, we have printed jobs with over a thousand labels without problem, and yet the problem can occur midway between a much shorter run of say, 120 labels. The printer is connected to the pc via a USB cable.

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Located winder further away from printer. Set winder to lowest possible speed setting. Thoroughly cleaned printer to remove any trace of label residue near print head and label cutter (sticky labels with pre-cut patterns are being used). No more problems reported. Will continue to monitor.

Posted on Jun 03, 2009

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