DVD door won't open -- cannot retrieve dvd inside. When trying to eject, first indicates "open," then makes a whirring sound, then indicator changes to "load."

SOURCE: DVD loader mechanism

It is called the slider assy. The slider moves the laser assy back to home or start position. It is a small belt underneath or there is gunk or hair in the gear mechanism. A very common problem with CD/DVD players/recorders. Very good though that you saw it was not comming back to home place. I wish I had a manual to assist you but I do not. Im telling you the most common problems with the slider mechanism. Good Lck

SOURCE: Disc Error, and DVD tray ejecting on it's own....

If it is new, best advice is to take it the Comapny Service Centre, as you are having Warranty.

SOURCE: DVD Eject tray stuck

Your problem is more than likely mechanical. There is a belt that makes connection between the motor and the loading mechanism. Take the unit apart. Remove the belt it is probably in the front. Clean the belt and pullies with denatured alcohol. reassemble. The best solution is to replace the belt but this may get you working till you get one. Belt sources http://www.mcmelectronics.com/

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SOURCE: DVD Stuck in Player

While the above problem is not in the manual, I would try pushing and holding down the Open/Close buttton for an extended period to see if the unit will 'unlock' itself.

SOURCE: the DVD door will not open. tried turning off and

check to see if the drawer is alligned and if so, replace the dvd loader.