Question about Sony BDP-S350 Blu-Ray Player

3 Answers

HDMI not working Sony BDP-S350

I bought a Philips HDMI cable and went to hook it up. My LG plasma recognized the hook up right away. My player won't even let me select HDMI as an output option. Any ideas? I have the same problem with an LCD LG tv. It supports full HD, but does not let me choose HDMI. I have an official cable. I exchanged it and the new player has exactly the same problem.

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  • jakobvillien Jun 02, 2009

    Updated firmware, and same thing. Blanked/greyed out.Won't let me choose HDMI as an option. It possibly does not recognize either cable or tv. 

  • jakobvillien Jun 02, 2009

    Okay, thanks. The cable is used for a digital tv receiver normally and works perfectly fine, full HD, so I doubt it's the cable. But so weird. The TV setting is simply set at the standard HDMI, so the problem is definitely that it won't recognize the cable. I will try a new cable. 

  • jakobvillien Jun 02, 2009

    New, it's just because I mess up the terms. When choosing input, there is only one option of HDMI (Whereas there are three different AV options which currently set, most annoyning). 


    So, to sum up. Two different players with the same problem. Won't recognize the HDMI cable. What I don't know is that if I have a cable that will work but isn't connected to a TV, that I will be able to choose the HDMI option through the blu ray player. What I am curious about is whether or not it is the cable, the HDMI out on the blue ray player or the HDMI in on the TV (or some other weird problem). 

  • jakobvillien Jun 02, 2009

    Nope just the one HDMI connector. 


    I just bought an official sony HMDI cable and this does not work either. 


    Could it be that the TV does not work with the blu-ray? My TV digital selector works fine. 

  • jakobvillien Jun 02, 2009

    I contacted Sony, but they stated that I should just buy another cable and it would work: It didn't. It only set me back another 40 bucks. So bottomline is that I must test it on another TV and see if by some weird reason, it doesn't work with my 32" LG LCD. 

  • jakobvillien Jun 02, 2009

    Thanks for replies! 


    However, I can honestly say that all of the above is not the error. My TV is running 1080 component right now. Also, before it is possible to change the signal from the blu ray to 720p or 1080i it needs to be able to actually choose HDMI as an output, which I cannot do. 


    I will have it checked on another tv. I think it is an error/fault that Sony has no clue exists. Probably in combaitility with the TV or possibly with both of the tested blu ray players. 


    If so, damn that is not poor product testing on this blu ray player. 


    Also, I have used to different cables, one being an official expensive as hell PS3 cable. So cables are not at fault. The only option left is that my TV does not communicate with the player or the port out HDMI. 


    Lastly, there is supposed to be a light in the front panel showing if an HDMI cable is inserted and detected and if it is sending a high definition signal (digital). So the TV is definitely not set on the wrong channel. 


    But thanks again. Will have an answer tomorrow. If it works on another TV then it is definitely my TV/blu ray which are incompatible. But that is just messed up. 

  • jakobvillien Jun 03, 2009

    Bluray player works on other TV, and hence it is my TV. I spoke to LG about it and they say that the model has the same problem with PS3. But neither LG or Sony wants to step up to the fact that these two don't connect, which means that my Bluray player will not play with HDMI. Since there is nothing technically wrong with the player, the store won't take it back.

    So, I've spent about 380 dollar and getting something which looks slightly better than DVD. I am really annoyed with this. There should be a notice that this player will not play HDMI with this and this model, and if there isn't, then Sony must simply take the player back and issue said statement

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I have a Phillips 42" 1080i, I ahve the sample problem, no HDMI available in my settings

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My hdmi cable is hookup to my proscan tv but its not working with my dvd player which is hdmi capadable, what is wrong

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Plug the sony player into your home network via a network cable ( should be a network port ( RJ45 port ) on the back of it and then update the firmware - unless its already the latest version, if it is then post back with any error messages or whats happening exactly when you try to select HDMI or is it greyed out ?

Posted on Jun 02, 2009

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  • Shane Russell
    Shane Russell Jun 02, 2009

    I would get a refund on the cable first and try a new cable ( try and get a gold plated one if possible ) also if that does not work go through the setup / options menu on your TV and have a look at all the options ( may have to read the manual on this one )

    Short of that call LG support up and they should be able to point you in the right direction with regards to the setup menus etc and explain what you have done thus far.


  • Shane Russell
    Shane Russell Jun 02, 2009

    You mention its set to standard HDMI - are there any other options for HDMI in terms of what type ?

  • Shane Russell
    Shane Russell Jun 02, 2009

    Do you have more then one HDMI connector on the TV ( maybe try the other ones if there are )

  • Shane Russell
    Shane Russell Jun 02, 2009

    Possibly but I would contact Sony and LG and see what they advise - there may be a slim chance that you may be able to update the firmware or something on the TV ?

    obviously if you connect it through the other connectors then the quality wont be the same


  • Shane Russell
    Shane Russell Jun 02, 2009

    Is there no way to set it back to factory defaults through the setup menu ?


    I mean if the other device that uses HDMI works then that at least indicates that the port on the tv works 

  • Shane Russell
    Shane Russell Jun 02, 2009

    just looked on the FAQ section for the sony blu ray player and it states




    • The TV input is not correct: make sure that you did not push the wrong input button on the remote control of your TV set.


    • Make sure that the output signal is compatible with the input of your TV set. If your player is set to output a 1080p signal, make sure that your TV set can support 1080p signals. If not set your player to a compatible signal (720p or 1080i).


    • Cables are not correctly connected: please check again that all the cables are firmly connected at the back of your devices.


    • Cables are of very low quality or damaged. Also make sure that your cables are not too long. If your cable is more than 5 meters long, the signal may be altered.







    so the only thing in there that I can see is to make sure that the output of the blu ray player in terms of video type matches what your TV supports ie 720 p or 1080p or 1080i or whatever


    May be worth while checking the support / faq section on LG

  • Shane Russell
    Shane Russell Jun 02, 2009

    May be that the versions of HDMI that they run or work on are different and as you say not compatible.


    With all of the above you have mentioned - this would suggest that it may not be compatible.

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