Question about HP Pavilion dv9700t Notebook PC

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Black screen I have an HP Pavilion dv9700t notebook bought last July. Recently the screen started staying black any time I closed the lid and opened it. After a couple days of this constantly happening the screen started to occasionally break up into four sections when it wasn't black. It still works fine in safe mode. Usually the only way to get the screen to not be black is leave the computer shut during startup until the login screen appears, but after logging in it does the break up thing.

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  • sublimer1990 Jun 02, 2009

    Are you sure it's the resolution? Changing it doesn't really seem to help at all. As for the screensaver or sleep mode being on, usually it shows the mouse or the background for a moment before going to the black screen.

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  • HP Master
  • 5,660 Answers

If the screen is breaking up into multiple screens, the video resolution isn't set correctly. Change the video properties back to the native resolution.

Right-click on an empty area of your desktop screen. Click on Properties at the bottom. Now click on the Settings tab.
The Screen Resolution slider should be all the way to the right, close to -> More.
The Colors should be set to the highest setting.

When you close the lid, you may have your laptop set to Sleep Mode, check that. You may also have your screen saver set to Blank, and no screen saver has been chosen.

(1.Screen Saver: Right-click on empty area of desktop>Properties>Screen Saver.

2.Sleep Mode: Start>Control Panel>Performance and Maintenance>Power Options>Power Buttons>When I press the sleep button on my computer>Then choose what you want it to do)

If none of this helps, I suggest you have a problem that HP needs to repair. Since you bought this dv9700t last July, would I be correct in assuming it's still under warranty?

Posted on Jun 02, 2009

  • joecoolvette
    joecoolvette Jun 03, 2009

    Suggest you contact HP, and get the Restoration Disk for YOUR laptop. Then do a Repair. Last time I sent for one, (Approximately a year and a half ago), the disk was free, the shipping and handling was not.
    $17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.

    This is HP.com/Support,
    http://welcome.hp.com/country/us/en/supp...

    On this page under the first block, (Middle column), you will see ->
    How do I find my product name/number? <- in blue.
    Click on this, and then click on -> Pavilion laptops
    You need the product name and number, to give to Technical Support. I also would recommend writing down the Serial Number. (S/N:) (You'll find this on a white Service Tag, on the bottom of your laptop)

    Now go back to the main Support page you came from, and click on -> Contact HP, in the upper left corner.
    On this page under the orange -> Call HP <- heading, click on
    -> Technical support after you buy.
    You want the toll free number -> 1-800-474-6836
    Tell them that you need the Restoration Disk for your laptop. Have your written information handy.

    After you install the disk, follow the instructions. When you come to
    Repair or Fresh Install, do a Repair.


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