Question about Canon MultiPASS MP360 All-In-One InkJet Printer

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"wrong cartridge" on canon mp390

I have received another printhead from another canon mp390, installed it, but the "wrong cartridge" message is still there. Is there a way to re-set or clear that message?

Posted by Anonymous on

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

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cropp
  • 377 Answers

SOURCE: canon mp150 pixma printer error e5

dear warenout

try this methode

Methode 1

1) With the printer powered off but connected to a power source, press the Power button while pressing and holding
the Stop/ Reset button.
2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.
3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into a
service mode. (Waiting formenu selection)
4) When the LED lights in green, press the Stop/Reset button the specified number of time(s) according to the
function listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately in
orange and green, starting with orange.)
The number of the Reset
button pressing
LED Function Remarks
0 time Green Power off
1 time Orange Service pattern print
2 times Green EEPROM print
3 times Orange EEPROM reset
4 times Green Waste ink counter reset See waste ink counter reset
procedures below.
5 times Orange Destination setting See Destination setting
procedures below.
6 times Green Print head deep cleaning
11 times Orange Button / LCD checking
12 or more times Returns to a menu selection


that's all


maybe it can fix your problem



thanks


cropp

Posted on Mar 15, 2008

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solofixya
  • 34 Answers

SOURCE: how to change ink cartridge in canon mp390

With the machine powered on. Just lift up on the entire top portion on the platen unit, lower the front verticle cover and the printhead should come to the correct position to change out the ink tanks, just tilt tanks towards the front of the unit and lift out.

Posted on Nov 11, 2008

komguy
  • 2306 Answers

SOURCE: Canon mp390 flashing alarm saying

The cartridge in this case is the printhead, not the inks. It's telling you the printhead is bad.
QY6-0054-000 around $60.00

Posted on Nov 13, 2009

komguy
  • 2306 Answers

SOURCE: I have a Canon MulitPass MP730. Wrong Cartridge message.

It's worth repairing, That error on a Canon is saying that the printhead is bad, not your cartridges. The part number for your printhead is stamped on the side of the printhead could be QY6-0049-000 but I'm not sure.

Posted on Jan 10, 2010

Testimonial: "Thanks! Very helpful."

ioktay
  • 493 Answers

SOURCE: the canon mp390 is not recognising the cartridge

Hi,

You can download the manual of “Canon MultiPASS MP390 Desktop Photo Printer” and follow the cartridge installation instructions under the menu “Maintenance” for replacing Ink Tanks. This will solve your problem.

Please click here which you can download the user manual. In the web page, find the “Guides and Manuals” headline below and click on the file name “MultiPASS_MP390_Users_Guide_EN.pdf to download the Pdf file of MultiPASS MP390 User's Guide.

If you don’t have Acrobat Reader to open the downloaded pdf manual you can download the Acrobat Reader by clicking here.
Hope this helps.
If you would like to vote for the answer, this will help the others to see the similar problems solved and also will be a satisfaction factor for me to continue helping you.
All the best.

Posted on Mar 26, 2010

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2 Answers

My printer thinks there is no ink cartridge insalled, how can I fix?


Have you tried re-seating the ink cartridges? (removing them and putting them back in making sure they clicked on their place)

Jun 04, 2011 | Canon MultiPASS MP390 All-In-One InkJet...

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You could try to reseat the printhead again.
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Canon Smartbase MP390 won't print and blinks message 'put in cartridge'. What cartridges?! The ink tanks are OK, so I'm stuck. Please help!!!


Are they the manufacturer's new cartridges? Frequently refilled or non-branded cartridges will not be recognized; if so replace with new ink tanks from Canon. Otherwise pull out the ink tanks and reinsert them. They may not be fully seated. New cartridges may be required to replace a bad cartridge; talk to Canon about the warranty.

Power cycling the printer (on/off, pulling the power cord) may reset an error. Some printers need to be on when the power cord is removed from the unit and then the wall to do the reset.

The next thing is to check the printhead if it is removable. (There is a lever that locks the printhead on some printers - lift it up after removing the ink cartridges. You can then pull the printhead and clean it (lint-free cloths and bottled or distilled water). Wipe away from critical parts.) Finally a new printhead may help; otherwise the unit needs service.

I hope this helps.

Cindy Wells

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1 Answer

Canon mp390 flashing alarm saying "put in cartridge"


The cartridge in this case is the printhead, not the inks. It's telling you the printhead is bad.
QY6-0054-000 around $60.00

Nov 13, 2009 | Canon MultiPASS MP390 All-In-One InkJet...

2 Answers

Wrong cartridge message


It appears that the problem is not in the ink cartridges at all but rather the print head assembly. Upon disassembly of the print head it can be discovered that the thing appearing to be a logic chip, is probably responsible for several standard commands including cartridge status. One should replace the printhead and then followed the instructions on aligning the printhead. This solves the problem. It can be  bought from Canon for about $45.00 including shipping. Hopes this helps. Thank you, Have a nice day...!

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You just need a new printhead, wrong cartridge on a Canon means the printhead is worn out.

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1 Answer

Smeared lines


Okay, this was the problem I posted a few days ago. It's fixed now, so in case you have the same problem with smearing, here's what the help desk from Canon suggested: Open the cover and remove the ink cartridges. There is a gray lever in front of the cartridges. Lift this lever and the printhead can be easily removed.
Our printhead had a buildup of black ink on the surface. I carefully removed this with rubbing alcohol. I let the printhead dry and replaced everything. No more smearing. Imagine a help-desk that actually helped!

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1 Answer

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Overnight I started getting the "wrong cartridge" message on my Canon MP780. I use only OEM cartridges. As the Canon website suggested, I replaced the printhead with a new one (Empire Office Machines for $48.25 plus shipping) and it works great. Prints better than ever. Easy fix for my machine. I did read that using refills can cause more problems than just the printhead.

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Black printing


http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=9722

Try this link....enter "missing black" in the search box.
and click the first one " black ink does not print" Hope it help you....

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