Question about Dell Inspiron 6000 Notebook
It brings the screen up but just sits there. I got a new battery thinking it was that. I took it to the geek squad and they told me it had a virus and needed to be wiped and that I need the system installation discs. I cannot find them, I have my mcafee installation disc only. There is a folder "my pictures" that I have to have. It cannot be deleted. Four years of my life of people and pets that are no longer with me. Only memories I have. Can you help. Recently replaced battery an upgraded meemory. Worked fine, but now (weeks later) it win't eveen turn on. NO POWER!
One of my boys was using my laptop and spilled tea directly into the unit. It shorted out immediately and my first thought was that all my data and pictures was gone. After I calmed down (and agreed to not force him to live in the streets) decided that it was best to rescue whatever I could rescue. This worked for me, I hope it works for you. TRY THIS:
Remove the hard drive from the computer. Go to Radio Shack or other electronics store and purchase a "Drive Box". A drive box is a small enclosure for your lap top hard drive. Once you place the hard drive in the drive box you will be able to use it just like an external drive. It will attached to your computer via USB.
NOW...go to another computer and plug your new external hard drive into an available USB port.
THEN...try accessing the files on the external hard drive just like you would any other folder on the computer. Since you won't be using the boot and system files information on the external drive you created, you shouldn't have any problems accessing you pictures.
Let me know if you have any problems or need more information. I hope this saves your pictures. I have a few thousand myself.
Posted on Jun 02, 2009
Please don't reformat! That your machine won't power up right now has NOTHING to do with a virus infection, so let's address that first.
You have a power or system board related problem there. First try powering it up without the battery installed. If that doesn't work, find someone with a similar model and swap power supplies to test it's viability. You could swap batteries, but if yours is a 'bad' grey market substitute it could be the source of your current problems.
Failing this, go to a nearby reputable PC repair facility (I don't consider 'Geek Squad' all that reputable), preferably an authorized Dell repair facility. Have them check out your power supply and system board. You may even find that the 'new' battery is bad, possibly even damaging, in which case you need to take this up with the vendor that sold it to you or the manufacturer.
I'm guessing that this computer is not currently under warranty, so get estimates and watch out for any high repair costs before committing to the repair since it might be cheaper to replace it.
Regardless, your data should be OK. If you must replace the machine there are a number of external cases or cabling kits that your old HD can be plugged into that will then plug into your USB port, allowing you free access to your old data. You can search for 'external HD case' or 'ATA to USB cable adapter' in order to shop for that solution.
==== Only read the following AFTER your power/startup problems are resolved ====
If all the above is resolved and the problems don't all go away, then there are some reasonable steps you can take to get your machine back to a 'healthy' status from a virus/malware standpoint.
No one spyware/malware tool is perfect, so don't be afraid to use any of the malware tools found here: http://www.techsupportalert.com/best-free-adware-spyware-scumware-remover.htm.
The only tool I use that isn't mentioned there is ComboFix: http://www.combofix.org/. Honestly, while some of the others have better detection rates, if it finds it, ComboFix is THE most effective removal tool I've found.
Don't be afraid to run these in various combinations with one another, and don't be surprised if you have to run them multiple times to remove ALL the infections you suspect are there.
I know I've thrown a lot at you, but it's important that you use any and all these tools as necessary. Staring at the possibility of loosing all that data is scary, but you can beat this!
Good Luck! And if you run into any roadblocks, please post them here.
P.S. Once you've beaten this, I want you to invest in a GOOD external HD to copy all that valuable data to ($200-$300) and use something like Microsoft's SyncToy or a more robust disaster recovery backup solution like Symantec's Backup Exec Recovery Edition to secure that data against any future incidents.
Posted on Jun 02, 2009
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Posted on Jan 02, 2017
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