Question about Schlage FE595-CAM-ACC FE595CAM620ACC Antique Pewter Electronic Security Key

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My Schlage FE595 VE CAM won't lock. No matter which way I set the latch on the inside the door doesn't lock. I've taken it a part and can't figure out how the pin and spring system are supposed to work. Anyone have a diagram?

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  • Richard Purnell Jan 13, 2012

    Take the 4 screws out remove cover. Then take the keypad with wire out and place on backplate how it goes in when assembled. Take grey horseshoe actuator, push all the way to top. The spring goes down into side channel of the actuator. Place the center pin with the round headed pin with spring on it toward the top so it meets the horseshoe. Reassemble.

  • Anonymous Jan 17, 2017

    Didn't work for me.

  • Tessa Davis
    Tessa Davis Jun 05, 2017

    Didn't work for me, either.



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Posted on Jan 02, 2017

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SOURCE: I lost the manual for

Go to this page for downloadable instructions and videos:

A note about PDF files: If you cannot view a given file, you need to first install Adobe Reader. You can get the free download here:

Good luck!

Posted on Nov 08, 2011

  • 963 Answers

SOURCE: Lost instructions on how to

This link will take you to the page you need, to get started:

Then scroll down to this heading on that page:

Electronic Security-Keypad Entry Flex-Lock...
There's a wealth of info under that heading. You will be able to see a PDF file of the original print instructions, as well as a video of how to install the lock. This is useful because there should be a sticker to be found on the backside of the keypad, with the code number ( the programming code) that you need to reprogram the lock. This installation video (fourth item down) will be useful to allow you to disassemble it and view the sticker. This is also a great time to change the 9-volt battery! A battery should last about three years under normal usage.
The ninth item under that same header is a video which walks you through how to reprogram the keypad to your new code, using that program code that you found on the backside of the keypad.

A note about the PDF files: If you cannot view a given file, you need to first install Adobe reader. You can get the free download from here:

Good luck--and please provide feedback if this helps!

Posted on Nov 10, 2011

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Schlage keyless door lock wont lock

Can you provide more details? I've had similar problems with Schlage Sense and August Smart Lock. So I might be able to help you.

The first thing we should try is reseting the lock and try setting it up as brand new one.

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Schlage's warranty policy covers the electronics for 1 year to the original purchaser. Last week I answered another question about buying the keypad assembly for a Schlage lock. Here's his experience:
"I had commented on their site about no spare parts being available and one of their reps contacted me and says they are going to replace the lock for me. This is a very generous gesture on their part and if it comes thru, will be a great deal for me. However, the problem still remains that there are no parts available for the other people that have this same problem. The locks have a lifetime warranty on the finish and mechanism but the electronics only have a 1 year guarantee...."
I suggest that you contact Schlage, but you will probably find that you can't buy the switch you need. Plead your case, ask to have it elevated, make a negative comment on their website like the other gent did.
Here's the contact information:
Go to Click on :"For your Home", then "Service & Support", and under that "Contact Us"
Good luck!

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I don't know the model number of the lock. It was installed in 1993.The latch broke. I got a new latch but cannot get it to work. Either it won't go or the handle slips. It does not have a key....

Start on this web page to identify your lock:

Then go to this page for links to the proper instruction and programming manuals and videos for your lock:

If you're still having a problem or need parts, here is the contact information for Schlage Customer Service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
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United States Customer Support
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Hope this helps!

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When I punch in my code for my Schlage FE595, the code is accepted and the schlage key blinks, however, it does not allow for the unlocking or for me to open the door. Also, when I set my door from the...

You did not indicate whether this is a new installation that you are having difficulty with,but I'm going to assume that it is.

I'm going to direct you to a web page that has a wealth of information for the Schlage locks:

This page has links to the PDF file of the installation instructions, which you should already have in your possession:

Also, there are two videos that may be helpful in troubleshooting your problem:

Installing your FE 595 Keypad Entry Lock video:

And, Programming Your FE 595 Keypad Entry Lock:

The reason that I think it's a good idea to review these two videos is that again, assuming this is a new installation, is that you may spot a mistake in the initial installation process.

Was the "Thumbturn" in the proper position when the inside plate was installed? (Shown at the 5 minute mark of the installation video)

Also to be found on the Service Support page link is a link to Schlage's Service & Support
which will allow you to contact Schlage if the problem remains unresolved after reviewing your installation.

I hope this helped. Good luck!

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I just installed last week with new included battery and twice since The push pad was non responsive. I play with it for a minute or so and then the number pad lights and sound comes back and door...

Assuming you've followed the installation directions accurately and do not have a mechanical bind within the lock or between the lock and strike plate (how does it operate when cycled with the door open?). Beyond that, I'd exchange the lock with a new one.

On this page you will find videos of how to install and how to program your lock:

If all else fails, here is a link to the customer service contact page:

Good luck!

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For solutions go to this web page:

Scroll down to :
"Electronic Security-Keypad Entry Flex-Lock FE595/Keypad Entry Auto-Lock FE575 Documents"
There you will find videos and instructions for your lock. Good luck!

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it sounds like the latch is binding on the strike plate. you can do one of two things, move the strike plate up or down to make clearance room, or take a flat file and file down the part of the strike where the latch is getting stuck. put some chalk (chalk line type) on the strike, close the door and then reopen, you should be able to see where the latch is sticking as the chalk will be gone from that part of the latch, this is where you would file.

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You might find the information on this page:

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you should be able to stop by your local locksmith shop and they should have some on hand --- and if they do not have it in stock, they will be able to order you one from their supplier, ( should take about 3 days for them to get it ).

what city do you live in ?


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Go to this page for downloadable instructions and videos:

A note about PDF files: If you cannot view a given file, you need to first install Adobe Reader. You can get the free download here:

Good luck!

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