I purchased the above within 6 weeks it had to be returned to HP for a hard drive as it failed.
A few months down the line it went back again for a new motherboard, sound card, power lead and bios upgrade. I have had it back from HP for 6 weeks..
Yesterday my screen went, lights are all on but no start screen at all, not even blue. The warranty has run out by 4 weeks,
Don't know what is wrong with it but HP want £250 to repair it and it hasn't even been sent back for them to look at it yet.
Am I within my rights to take this further, is it worth having it repaired a third time and any ideas on what the problem may be.
HP have had it on and off for 4 months repairing it.
After a lot of hassle I was able to send it back to HP, as it was repaired 6 weeks before the screen went so they had no choice as the part they replacec with still under warranty.
Anyway to cut a long story short, it was the part they replaced that had failed again. I now have my laptop back but with yet another systems board, bios upgrade, and something to do with the ram.
Luckily they didn't wipe all my pictures and software, so thats a bonus.
I know do not trust this laptop after three repairs I will never again buy anything just because it looks nice. I have been advised to steer clear of HP> Apparently there are always a lot of returns.
Thankyou all for your help, no doubt I will be back lol.
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Re: Hp Pavillion laptop
Can you try booting to an external screen? If it works with an external screen, sounds like either the inverter (probable) or the backlight has gone out. If there's no image on the external screen, it could be any of several things, the most likely of which is the video module.
Sounds like you got a lemon. The DV series have been good sellers, and mostly good units.
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I have owned a CQ70 for 2 years 2 months. Before I reveal my tips, here's my experience: On purchase: - quick start guide doesn't even show keys and switches, how to use camera, etc - no software or manual supplied, only useless safety guide CD - request for info to Compaq online: they returned a form to let them know how well they had served me when they hadn't served me at all - subsequent requests unanswered - complaint to www2.hp.com returned a worm called HTML-script-inf First year: - keyboard failed after 2 months; replaced under warranty - screen failed after just under a year; replaced under warranty - sound regularly disappears; have to reboot - carrying bag burst within 6 months - SD card reader worked intermittently for a few months, then not at all Second year: - I accidentally discovered the touchpad disable button; it doesn't work - battery expired after 18 months - replacement screen started to fail after 18 months Now: - replacement screen failed completely after 2 years 2 months - I get electric shocks off the left side - it generates constant flow of "Enter" commands; keyboard, mouse, USB ports cleaned to no avail; clears on reboot for a few hours (no viruses / worms - I regularly check) - the HDD will not start spinning on mains power; I have to remove power cord and start on battery only, then replace power cord
Tip #1: I understand from a friend who works for HP that the good components go into the HP series and all the s*** into the Compaq series, so DON'T BUY COMPAQ. Tip #2: If you have already bought one, put it in the bin or use it for landfill Tip #3: If you want a reliable computer that will last for years, buy a cheap and cheerful Taiwanese no-brand. We've got two - they're great.
Basically all you must do is determine whether the hard drive is a SATA or and ATA and what size it is. Remove the hard drive and check the model number. Any logical size, within reason. will run. For instance if you has a 180Gb 2.5" SATA drive then that would be the minimum specification and a 320Gb 2.5" SATA will be fine. If it is am ATA then the same rules apply. Hope this helps.
This means that your laptop's motherboard has detected that the hard drive (where all of your data and operating system live) is operating outside of normal parameters. Hard drives are supposed to read/write/respond within specific parameters. If the drive stops operating within these parameters, it usually means that the drive is failing, and therefore your information should be backed up, and your drive should be replaced. Once you back up your data, you can contact HP support to get the hard drive replaced.
Your cooling fan sounds to have went out,causing it to overheat and shut down.It also could be something in the fan stopping it from turning.Try cleaning it or blowing it out with it off.But it mostly sounds to have went out.
Try removing the battery and using only power cord to turn the laptop on. If that fails, try turning it on without power cord, just on battery.
If none of those work, then most probable cause of your problem is motherboard. Hopefuly you are either under manufacturer warranty or you have extended warranty with your vendor where you've purchased the laptop.
If your laptop turns on on power cord, but without battery, then battery is the problem. Also, if laptop turns on when it's only on battery but it doesn't when you plug ac cord in it, then the adapter is the problem.