Question about HP Pavilion dv4000 Notebook

2 Answers

Hp Pavillion laptop

I purchased the above within 6 weeks it had to be returned to HP for a hard drive as it failed.
A few months down the line it went back again for a new motherboard, sound card, power lead and bios upgrade. I have had it back from HP for 6 weeks..
Yesterday my screen went, lights are all on but no start screen at all, not even blue. The warranty has run out by 4 weeks,
Don't know what is wrong with it but HP want £250 to repair it and it hasn't even been sent back for them to look at it yet.
Am I within my rights to take this further, is it worth having it repaired a third time and any ideas on what the problem may be.
HP have had it on and off for 4 months repairing it.

Posted by on

  • Meche1965 Oct 24, 2007

    no it does not work on an external screen.

    I have been told it could be either the graphics card or the motherboard., but still waiting to hear from HP.

    I have been told that a lot of HPs are sent back for being faulty. Usually the sound or a problem with the hardrive.

    How much is it to replace if it is the video module???

    Do you think it is worth being repaired by HP it is the 3rd time they have had it back... so I am a bit skeptical now..

    Also if it is the video module will they be able to save my graphics or will it wipe it all???

    Thankyou for your answer

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2 Answers

After a lot of hassle I was able to send it back to HP, as it was repaired 6 weeks before the screen went so they had no choice as the part they replacec with still under warranty.
Anyway to cut a long story short, it was the part they replaced that had failed again. I now have my laptop back but with yet another systems board, bios upgrade, and something to do with the ram.
Luckily they didn't wipe all my pictures and software, so thats a bonus.
I know do not trust this laptop after three repairs I will never again buy anything just because it looks nice. I have been advised to steer clear of HP> Apparently there are always a lot of returns.
Thankyou all for your help, no doubt I will be back lol.

Posted on Nov 02, 2007

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  • 181 Answers

Can you try booting to an external screen? If it works with an external screen, sounds like either the inverter (probable) or the backlight has gone out. If there's no image on the external screen, it could be any of several things, the most likely of which is the video module.
Sounds like you got a lemon. The DV series have been good sellers, and mostly good units.
Good luck

Posted on Oct 24, 2007

  • jim walenciak
    jim walenciak Oct 25, 2007

    do you have to pay to have HP repair it?

    If so, I'd get a new board off the net (150-175.00) and be done with it.

    If it's on them, three strikes and they owe you a new one, in my experience.

    Good luck

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