Question about Dell Inspiron 6000 Notebook

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Dell inspiron 6000 will not will not start

It brings the screen up but just sits there. I got a new battery thinking it was that. I took it to the geek squad and they told me it had a virus and needed to be wiped and that I need the system installation discs. I cannot find them, I have my mcafee installation disc only. There is a folder "my pictures" that I have to have. It cannot be deleted. Four years of my life of people and pets that are no longer with me. Only memories I have. Can you help.

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  • Lee Hodgson
    Lee Hodgson May 11, 2010

    Hi there.
    Have you tried to get it into safe mode or access the bios?


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Try booting while tapping the F8 key and if the startup options screen comes up,Try last known good configuration,If this doesn't work try the same F8 bootup again and try safe mode with networking,If this starts,We can fix it even if remote repair is needed.Post back with details

Posted on Jun 01, 2009

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Hi there

this may not be what you want to hear but i belive from what you have said that yom mat be about to learn the hardway about backing up your data

you have a macafee original install disk ?

if you have switch the laptop on and as the dell screen is shown keep tapping the del key this should allow you to go into bios of the latop look for the boot order section and make sure that your first device is your cd rom drive then save and exit put your macafee disk in your cdrom drive and restart the laptop this should now boot from the cd and perform a virus scan let it fix what i can cross your fingers and reboot,

If that did not work i beleive it needs to be seen by a real engineer
your local computer store not chain are normally better ( they should be able to retrieve your pics " i would normally charge a min of £80 to recover your data depending on how much you have without any guarentee (due to possible malicious virus damage) if you have not got the restore disks you will have to purchase a new copy of windows ,

or speak to dell and tellthem that you have come to use the restore disks and they wont boot but a windows xp cd boots fine so hopfully they will mail you a new set for the cost of the postage


Sorry icant be more positive but i have been here many times before and it is a very tricky situation

Regards AL "alstech"

Posted on Jun 01, 2009

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First of all backup the data.

Buy a device such as http://www.maplin.co.uk/Module.aspx?ModuleNo=48965 which will allow you to attach the 2.5 inch drive via USB.
Remove the hard-disk from the laptop.
Attach it using the USB adapter to another computer (with anti-virus) and extract your important files to backup to USB Key, DVD, External Hard-drive etc.

This way you will be backed up and safe.

Contact Dell to get a copy of your installation discs - you could try to repair the install of Windows through the Recovery Console when you have the discs or just re-install.

Posted on Jun 01, 2009

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Ok assuming the geek squad hasn't ruined everything you might be able to save the day. Hopefully they didn't try to re-install windows as that requires you to format the hard drive and your directory will be lost. You can get and adapter that well let you plug your 2.5" laptop hard drive into a ribbon for a 3.5" drive in a regular computer. You need to get one or find someone that has one and let them hook up your hard drive in another computer system and get the files off your old drive before you try to re-install anything or they're gone. Some laptops also came with a hidden partition on them and your re-install program is on that partition. You were suppose to access that somehow I think and it would burn your restore CD's from that partition. Not positive about that. But the important think is to save your files. Beware of geek squads. Beware of Dell tech support. Always remember that REAL COMPUTER REPAIRMEN DON'T LOOSE YOUR DATA AND FILES. They know how to save all that before they start the repair process. Back to re-installing. Look at your Windows sticker on the bottom of your laptop and find out if it's XP home or professional and then ask around. someone will have an installation disc you can use and then you just use your number off your sticker on the bottom.

Posted on Jun 01, 2009

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Hi there I thourght my dell was dead untill someone showed me that it had switch to external monitor mode
Power on ,once the start screen disaperes Push & hold the button Maked FN at the same time push the button marked LCD/CRT found on the top line of keys
This should bring the screen back

Posted on Jun 01, 2009

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mwalker02
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SOURCE: dell inspiron 6000 will not will not start

One of my boys was using my laptop and spilled tea directly into the unit. It shorted out immediately and my first thought was that all my data and pictures was gone. After I calmed down (and agreed to not force him to live in the streets) decided that it was best to rescue whatever I could rescue. This worked for me, I hope it works for you. TRY THIS:
Remove the hard drive from the computer. Go to Radio Shack or other electronics store and purchase a "Drive Box". A drive box is a small enclosure for your lap top hard drive. Once you place the hard drive in the drive box you will be able to use it just like an external drive. It will attached to your computer via USB.

NOW...go to another computer and plug your new external hard drive into an available USB port.

THEN...try accessing the files on the external hard drive just like you would any other folder on the computer. Since you won't be using the boot and system files information on the external drive you created, you shouldn't have any problems accessing you pictures.

Let me know if you have any problems or need more information. I hope this saves your pictures. I have a few thousand myself.

Posted on Jun 02, 2009

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