Question about Sony KDL-46XBR4 46 in. LCD Television

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Sony kdl-46xbr4 Black Horizontal Bands When I First Turn on TV

Posted by db1975 on Jan 24, 2009 I have owned my Sony kdl-46xbr4 for 13 months. About a month ago I started seeing horizontal black bands running from right to left across 2/3 of the right side of my TV. It used to last for 2 minutes when I turned on the TV, then the screen would go back to normal. Now the black bands are lasting 10 minutes and 30 minutes. The black bands appear on all inputs (SAT, OTA antennae, etc). They even overlap the words on the Menu Bars when I hit the HOME button on the Sony Remote. Can you diagnose the problem? If so, how much would it cost to repair? Same problem, interested in the fix. I have an extended warranty so I guess I'll find out if it is any good.

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I had the exact same problem with the Sony KDL46XBR4. The problem started 11 months after I purchased the TV (Dec 2007). Luckily I placed the call to Sony just before the 1 year warranty expired and they replaced the entire front panel which is basically the whole TV except for the stand and the plastic frame. Last month the same issue started happening again (5 months since the repair). I called Sony and they say they have a 90 day warranty on the replacement part so I would need to pay out of my own pocket to first have the problem diagnosed (it's the EXACT same problem!) and then pay to have the repair done since the warranty has expired. I asked how much the front panel costs and it's $1,400! I paid $2,100 for the TV when I purchased it. Interestingly, at the time that part was back-ordered.....hmmmm, I wonder why??? Perhaps a recall is warranted here (no pun intended). Needless to say, I have sworn off Sony products due to their lack of support for this issue.

Posted on Jun 28, 2009

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Call sony bad panel, could have 2yr warranty on panel

Posted on Jun 07, 2009

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Posted on Jan 02, 2017

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That is correct. Sony has extended their warranty on panels for this model until Oct. 31st 2012. Just give Sony a call or simply take your set to an authorized service center and you will get your set fixed for free.

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If you wish to get some details; visit the site linked here. Pull up older posts.
http://electronicshelponline.blogspot.com/
Line faults & possible causes to LCD & Plasma screen are given with illustrations. You can get an idea about the fault to an extent. Faults to all LCD & Plasma screen are similar, irrespective of its brand and screen size.
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Sony is now extending the warranty on the LCD display and will fix the problem for free through September 30, 2012. See: http://esupport.sony.com/US/perl/news-item.pl?news_id=378&mdl=KDL46XBR4 Call their customer service number and they will give you a case number. Then call one of their authorized service centers and they will fix it free, in home.

Dec 31, 2009 | Sony KDL-46XBR4 46 in. LCD Television

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Sony kdl-46xbr4 turn on and shuts off try 10 times


If the problem is with the LCD display unit, Sony is now extending the warranty on the LCD display and will fix the problem for free through September 30, 2012. See: http://esupport.sony.com/US/perl/news-item.pl?news_id=378&mdl=KDL46XBR4 Call their customer service number and they will give you a case number. Then call one of their authorized service centers and they will fix it free, in home.

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2 Answers

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How old is the tv overall? The tv can be repaired.
https://eservice.sony.com/webrma/web/index.do
Follow this link and you can inquire about getting service for the tv.
Thank you,
Lee

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1 Answer

Dark area on Sony LCD screen model KDL-46XBR4


This model of SONY TV uses a Samsung display panel, the problem you have is the panel went bad.

SONY was offering an extended warranty to change the panel free, please call SONY to check it out that if they still offer the free replacement.

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Sony kdl-46xbr4, horizontal lines


Sony is replacing LCD Panels at no charge until October 31 2012. The KDL46XBR4 and KDL46XBR5. If you paid to repair they'll pay you the cash back you paid to repair it.

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