Question about Sony KDL-46XBR4 46 in. LCD Television
Posted by db1975 on Jan 24, 2009 I have owned my Sony kdl-46xbr4 for 13 months. About a month ago I started seeing horizontal black bands running from right to left across 2/3 of the right side of my TV. It used to last for 2 minutes when I turned on the TV, then the screen would go back to normal. Now the black bands are lasting 10 minutes and 30 minutes. The black bands appear on all inputs (SAT, OTA antennae, etc). They even overlap the words on the Menu Bars when I hit the HOME button on the Sony Remote. Can you diagnose the problem? If so, how much would it cost to repair? Same problem, interested in the fix. I have an extended warranty so I guess I'll find out if it is any good.
I had the exact same problem with the Sony KDL46XBR4. The problem started 11 months after I purchased the TV (Dec 2007). Luckily I placed the call to Sony just before the 1 year warranty expired and they replaced the entire front panel which is basically the whole TV except for the stand and the plastic frame. Last month the same issue started happening again (5 months since the repair). I called Sony and they say they have a 90 day warranty on the replacement part so I would need to pay out of my own pocket to first have the problem diagnosed (it's the EXACT same problem!) and then pay to have the repair done since the warranty has expired. I asked how much the front panel costs and it's $1,400! I paid $2,100 for the TV when I purchased it. Interestingly, at the time that part was back-ordered.....hmmmm, I wonder why??? Perhaps a recall is warranted here (no pun intended). Needless to say, I have sworn off Sony products due to their lack of support for this issue.
Posted on Jun 28, 2009
Call sony bad panel, could have 2yr warranty on panel
Posted on Jun 07, 2009
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Posted on Jan 02, 2017
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