The Swimp3 Player does need to be charged for at least 3 hours for the best experience. Here are some tips that could help solve your problem:
Problem: The player doesn't turn on.
Suggestion: Charge the
battery in the player for at least three hours, this will allow it to
fully charge. You can charge it by plugging it into the USB port on
your computer or by using a USB wall charger (sold separately). If you
do choose to use a computer to charge it, be sure your computer is
turned on. If there is no power to the computer, then no power is going
to the USB port to charge the Swimp3 player.
Additional Tip: The charging answers are in the Green Indicator Light.
If the green light is flashing off and on, then your SwiMP3 player is charging
If the light is solid green, the SwiMP3 player is fully charged
you have no green light - then it is not receiving a charge - check the
connection, make sure its plugged in properly, or check to see that
there is power from the computer or USB wall charger.
Problem: I have charged my player, the light is solid green, but no music plays.
Suggestion 1: Have you loaded music onto the player? Try adding a few mp3 or wma files and test it again.
2: If the power is on, you loaded music, clicked the Play button and no
music comes out, press and hold the RESET button for 4 seconds. It's
kind of like rebooting your computer when it crashes. Many times a
simple reset clears up any challenges.
If that doesn't work, then it could be the
* incompatible files or
Volume: On some units the factory volume setting is very low.
Try turning up the volume by pressing and holding the "+" PLUS button.
If you click the "+" button it changes the song, pressing and holding
the button will actually control the volume. And if its too loud, press
and hold the "-" MINUS button to bring the volume back down.
Music Files: If you have loaded a music file that is not compatible, it
simply won't play. The SwiMP3 player works with mp3 or wma files, but
not aac (like from iTunes).
Solution: Remove the incompatible
files. Convert your other music files to mp3 or wma, and if you are
importing your songs direct from itunes, you'll need to convert them to
Incompatible NON-Music Files: An MP3
player is similar to a Thumb Drive or Flash Drive because it can hold
any kind of file that will fit in the drive's capacity. However, if you
have loaded an incompatible file - including JPEGs, Cover Art, Word
Docs, anything that is not an MP3 or WMA file, the player simply can't
translate it into music.
Solution: Remove the incompatible files, leaving only your mp3 or wma files in your root directory.
The mp3 player is not able to open folders and play music files stored
inside, to the Swimp3 player the folder is simply an un-playable file.
Open the folders, move or copy the music files into the root directory
(remember, mp3 or wma - not aac), then delete the folders.
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