Question about Vodavi 30-BUTTONVODAV XTS Telephone

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Trouble with call forwarding to our multiple lines & voicemail

We have a Vodavi phone system in our office. Each phone has 3 lines. When a call comes in to our main line, if it is not answered in 2 rings, it is supposed to be forwarded to our line 2. After 2 rings on line 2, if no one picks up it is to be forwarded to line 3. After 2 rings with no answer on this final line, our voicemail is supposed to pick up. This is not happening though. We have had our clients tell us that the phone rings 10-12 times before going into voicemail. Often, it rings 5 times on line 1 and 5 times on line 2, then goes to voicemail. We are quite possibly losing client calls who do not want to wait for 10-12 rings for a VM to kick in. We contacted Verizon and everything is seemingly correct on their end as far as the sequencing of the rings and call forwarding. They suggested it was something with our phones. We have no idea how to go about changing and/or testing our system. Do you have any thoughts on how our phone system could be the culprit for why the correct call forwarding sequence with Verizon is not "in sync" with our phones? Any ideas for correcting the problem?

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  • Vodavi Master
  • 2,460 Answers

It's not and they're idiots. The hunt sequence you describe CF-No answer is part of their arrangement, probably Centrex/Centranet.

This is one of the sloppiest setups they can possibly give you, but it relates to destinations for CF busy and CF no answer. Get someone who has a clue and tell them to adjust the time on the No Answer part, or, better yet, give you something that really works.

Carl


Posted on Jun 01, 2009

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Posted on Jan 02, 2017

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