Question about Panasonic Toughbook 28 Notebook

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Color Display on Panasonic Toughbook CF-28 is dull

My toughbook must have a transreflective screen because I can see my screen when sunlight is lighting it up. Indoors, however, the colors are dull--blue is teal, red is pink etc. When I use it indoors it is plugged in with the correct voltage adapter. I have tested it with an external monitor and the colors are perfect on that monitor, but not on the toughbook. What can I do to have the colors just as bright indoors as outdoors? This is not under warranty, so "Customer Service" is not an option. Thanks.

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  • bgsugrad Jun 16, 2009

    My toughbook does not exhibit any of the defective backlight symptoms listed. An external monitor's display has perfect colors. The display shows colors that aren't as good.

  • bgsugradd May 11, 2010

    I did connect an external monitor at the same time and the colors were brighter on that monitor compared to the toughbook. The lcd, however, does not have the problems as stated in the symptoms of a defective backlight. The colors are dull--blue a teal or turquoise, the bright green is a pea green and red is a pink. The screen is easy to see even with the lights out. If I look at the screen from a different angle the colors almost look normal. The problem is noticable in the bios because the bright blue is teal.

  • history_chan
    history_chan May 01, 2014

    If the unit has been sitting awhile turned off this issue will arise with some CF-28 models. You will need to leave the monitor on continuously for at least a week and the screen will return to normal.

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  • Panasonic Master
  • 32,281 Answers

You most likely have a defective screen - a defective inverter or a CCFL lamp or simply the video cable needs reseating. After reseating the video cable and the problem is still there then :-
To determine if you have a LCD screen or video card problem, read this and follow the instructions.

Defective CCFL backlight, it may have the following symptom:

  • Screen flashs on red/pink and off.
  • Picture stays on in red and slowly be come normal.
  • Picture flickering with dim display or appear black.
  • Picture flickering on and off.
All these symptoms indicate that the LCD backlight lamp (CCFL Lamp) has reached the end of the life and all you need to do is replacing the CCFL lamp

Connect an external monitor to your laptop and power it up, if you see the normal Windows images then the video card and laptop is OK and the problem is definitely the backlight.

Dim image and/or dark display on the laptop's LCD screen indicates a faulty LCD backlight and it could be the inverter that supplies high voltage to the CCFL lamp or it is the CCLF lamp is nearly burnt out or burnt out, most likely this is the case.
The inverter can be replaced easily but the CCLF lamp is more time consuming and requires soldering skills.
Check out www.lcdparts.net for parts, repair service and DIY info.

Posted on Jun 02, 2009

  • Chris Hingee
    Chris Hingee Jun 16, 2009

    If the video image on the external monitor is normal and doesn't shown any color defects then the video card is OK and the fault is the LCD screen or the video cable/connector, Try reseating the video cable/connector.

    If reseating the connector does not fix the problem, then the cost of replacing the LCD screen may not be a cost effective solution depending the age of your computer.

    The cheapest alternative is to use the laptop with an external monitor.

    If you decide to get a new laptop then you can use the hard disk from the old laptop and put it into a USB hard drive adapter case and use it as a portable hard drive.

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