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Zen vision mp4 player frozen

I bought this product a year ago from Amazon, but I cannot find the receipt.
The player has frozen out.
Any ideas what I can do?
Becky Andrew

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1 Answer

This might work: leave your device overnight, so it wont have any power. Then charge it then. Hope this works. :)

Posted on Dec 18, 2007

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Posted on Jan 02, 2017

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Why I am being charged for Amazon Digital Services. I don't know what the service is for and want it stopped. Thanks.


1) Go online to find type of item for Amazon; when found, list any info you have: year purchased, receipt no. support dept.. Eventually, you will locate the product wherein "Support" should be able to assist. Provide photo if possible.

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Seems its pretty new still, and covered by the warranty, do you have the receipt? get it replaced at the shop you bought it. Generally atleast 1 year warranty in new products, unless did you buy this used from ebay for example?

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I purchased this product from Boots a year ago and it is no longer working. As it has a 2 year warranty according to the box, can I get it repaired with you under warranty when I cannot find the receipt?...


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Unfortunately, Best Buy Product Replacement Plans (PRP's) only include coverage for hardware failures and manufacturer defects. If your iPod has been lost or stolen, we would be unable to provide you with a replacement.

If you would like however, your local Best Buy™ store should be able to cancel your current PRP coverage and provide you with a pro-rated refund for its cancellation. To do so, you would simply need to bring a copy of your original store receipt to the service desk to your local store and request to have your PRP cancelled/returned.

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Creative Zen V Plus Frozen on the product title screen


this helped me as after it rebuilds the libary then it always froze on a song let the battery run out!
this worked for me straight away and i had tried loads of other ideas this actually came from the tech guys !!!
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  2. Press and hold the Play button while powering on the player.
  3. When the player displays the Creative logo, release the Play button
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  5. After the player has finished formatting, select Reboot.
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Dvd Recorder+VCR Combo Model#DRC8320N


CALLED 1-866-775-0976..WAS ADVISED IF PURCHASED LESS THAN 1-YEAR AND HAVE RECEIPT..SEND MODEL DRC8320N..TO: VENTURER ELECTRONICS..203 EGGERT ROAD..BUFFALO, NEW YORK 14215.....FOR REPLACEMENT PRODUCT....ANDREW REP..STAED THAT RCA WAS BOUGHT OUT BY AUDIO BOX COMPANY....SENDING MINE..GOOD LUCK....FROM : AFM1PGE.COM...GOOD LUCK!

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It's permanently frozen


Sounds like you have a bad hard drive and will need to get it replaced. You should take it to a technician, or if you feel confident enough, buy another hard drive and install it yourself.

Aug 30, 2007 | Creative Labs ZEN Vision:M Digital Media...

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