Question about VeriFone 250 Matrix Printer

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Printer will not print

I have a Verifone250 printer and the Verifone ZON JR XL terminal. All of a sudden the printer will not print, its almost like the connection is bad between the printer and terminal. Any suggestions on where I can purchase another printer or terminal, Its saturday and im in desperate need! Thanks! I have tranz330 cc machine & just hooked a verifone250 printer to it.(pretty sure everything is exact same hook up as I use at my other motel)When I run a card it doesn't print out? Any Idea's?Thanx Gail

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You need to make sure the new terminal has the printer setting turned 'on'. Because there are MANY different software platforms used by processors, there can be many different ways of accessing this setting on the terminal. Call your processor's Help Desk and have them check the settings. NOTE: you can't simply plug in a terminal and have it run... every terminal must have software downloaded to it containing your account information and settings in order to work with their system.

Also.. I'd suggest getting a new terminal anyway as the Zon JR XL and the Tranz 330 (and 380) terminals are no longer Class A certified. Processors are ending support for these terminals because of certification and PCI Compliance issues. If you find your printer needs replacing, just look at picking up a VX-series terminal (with built-in printer) and you will be good to go for years. Good luck!

Posted on Sep 05, 2009

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