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2 Answers

Cannot receive faxes or do copies

Not sure but believe I may have taken too much tape off back of cartridge.  Able to send fax but not receive or copy anything.  Tried printing aligment page, nothing prints.  Lexmark 4200 Fax/Scanner/Copier.

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  • surfer girl Nov 13, 2007

    I'm also unable to copy or receive. Changed out the print cartridge, but still not working.

  • Susan Langstone Feb 05, 2008

    Changed to brand new cartridges, still not copying? What is an encoder?

  • cindy2044 Apr 03, 2008

    I have a uxb700 fax. I am able to send fax but when receiving fax the word "restrict" appear on the screen. How do I solve this problem so that I can receive faxes.

  • alvin102469 May 04, 2008

    There are certain times that my fax doesn't give a fax tone to sender thus unable to receive fax message. Our supplier would call just to ask if there is something wrong with our machine. It only keeps on ringing. But right after a while, it gives a fax tone. It's kind on and off problem. Please help it there's something I should do with the settings.

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2 Answers

I changed the cartridge but it still says change cyan cartridge. I can't copy anything.

Posted on Feb 01, 2008

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  • 77 Answers

If you still have your old cartridge reinstall it that will tell you if it is the cartridge or not. If you still have the problem,it could be the encoder.

Posted on Oct 24, 2007

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Can send faxes on HP640, but received faxes are blank. Machine sounds like it's working, but no ink on paper


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Whenever i send a fax, the machine confirms by viewing 'TRANSMITTING OK' but the addressee receives a blank document


Check the baud rate of your transmissions. Slow them down to the slowest setting and send a test fax to a helpful person. Slowly increase the baud rate (communication data speed) and send the fax test. When the fax doesn't show up on the receive site, then step one baud rate speed back, and save the setting.

It could also be your fax that is faulty, or even the receive sites fax, also being faulty.

To test your copy-head, insert a document into your loading section of the fax and press copy. If the copy prints out fine, then you know the head is reading correctly.

It is also possible that the receiver fax (the other end) has a printhead failure.

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Please do a copy of any page, if you have a printed copy the ink cartridge is OK and maybe you only have automatic answer turned off.

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Blank page when I copy or print reports


Re check all the connections. When taking off the paper feed assay, other parts and plug and jack connections were needed to be taken off first.
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Received faxes, cartridge has run out how can I print or send to PC


some new fax machines has, fax memory older models dont, so if your fax machine is old. the fax has been lost, because when printing is one time (dont preserve on fax memory, only the comunication numbers. try talk to your fax senders send again a fax copy,

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I have a Brother Fax 2850. When I send a fax the receiver has advised me that there is a vertical black line approx 2'' thick which blocks out some wording. How do I fix this?? Many Thanks Heather


Something is jammed in or covering the optics.
Check the area where the original document is placed for faxing.
Open this area and clean any liquid paper, sticky tape or staples covering the optics.
Test by making a copy. When the black line on a copy goes away the unit is fixed.
If the receiver is still getting this black line then it is probably their machine and not yours.
Send a fax to this number. 1300 368 999 It will send you back a copy of what it receives.

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Every time I fax or copy a perfect sheet of paper both the fax received and the copy have a 2 inch wide solid black line on the right. How do I fix the machine?


Have you tried replacing the ribbon cartridge? If that doesn't resolve the problem, then there is a fault with the thermal imaging head. You did say both Recieved faxes and copies, correct? If faxes you send out are clear, then the above mentioned would be correct. Let me know, please.

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Canon will not receive faxes or copy documents


see if you have fax line(conect a telefone in the line to see if you have tone) or if the cable is conected.

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Ink cartridges, recieving fax


It sound like your machine is receiving but as soon as it tries to prints the fax it has this problem.

Rewind the ink ribbon so it is nice and tight in the housing. Clean the black roller above it with some cleaning alcohol or equivalent (nothing too harsh).

See how that goes if you are still having problems replace the whole cartridge (not the refills) PC-401.

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