Neptune washer bearing problem Tony tool seems to over simplify
I had decided to just wait for my Neptune to cease to operate and replace it, but learned that I can maybe repair it. I am seeking an opinion if it is worth trying to replace the bearings. I have spoken with a couple of local appliance repair guys that simply won't touch the job saying it is likely to leak in end and not worth the time or risk.
The only Maytag recommendation is to replace the entire outer drum assembly which is about the cost of the washer ($800). I have found this bearing replacement kit on line and a "Tony Tool" rental that suggests it is about a 2 hour job. Anyone had success with this? I am a former automotive mechanic and have done repairs bumper to bumper on cars and trucks, it just doesn't seem that big of a deal, but didn't want to waist my time. Please advise.
Re: Neptune washer bearing problem Tony tool seems to...
I rented the tool and it worked fine. The replacement steel washer had an extra rubber insert that took me a few assemble/test/disassemble cycles to find. That cost me time and the $90 late surcharge on the rental. All told though, it went as described online and in the dvd that came with the rental. Just see that the replacement parts fully match what you are replacing.
My question is whether someone else has done this and had the new bearings last more than a couple months. Two and a half months in, the washer is winding up as when the first bearings went bad. This is not a good sign, and I question the quality of the bearings.
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Rear drum bearing failure. Major repair (time and money). Difficulty rating about an 8 on a 1-10 scale, and at least 2 hours labor, if you know what you are doing. I'd advise getting a new washer. Look at a LG (which are direct drive) and get it from a small dealer who has his own service dept, which the big guys either don't have, or are so slow it hurts. PS. make sure you only use about 1 tablespoon of HE laundry detergent per load.
Sounds to me like your repairman should be able to make short work on this. I may be mistaken but I would almost bet that your problem lies in a broken belt or a worn pulley. Most competent repair guys should be able to fix that within a couple of hours.
Other problems it could be are sticking pullies, a drum that is sticking, or a bad motor. Any of which should be easily fixable and cheaper than buying a new machine.
You peobably need bearings... See www.neptunebearing.com for replacement bearings and they also rent a special tool designed for the Neptune bearings and it includes use of a DVD that shows you how to disassemble Neptune, replace bearings and install the seal kit.
Usually, the LR or 'Locked Rotor' indicates a problem with the motor / motor control board or MBC. The MBC is located near the floor on the right side. See www.neptunehelp.com for disassembly photos. The original MCB's had a high failure rate so Maytag redesigned the MCB and the motor. The motor conversion kit is part number 12002039, which includes the new motor, MCB, harness and takes about an hour to install. You can inspect the MCB for either a blown 10 amp fuse or if you see components that are burnt or discolored. If either of these is the case then you will need the motor conversion kit. In addition, as your Neptune ages you might notice the spin cycle getting louder to where it will sound like a jet plane taking off. If this is the case then you can replace your bearings and seal kit. See www.neptunebearing.com. You can also rent a special Neptune bearing tool called the tony tool which includes the use of a DVD that shows you how to take apart Neptune, replace bearings and install the 12002022 seal kit. I hope this helps...
i have some good news for you, its n greas. what it is, is built up detergen between the tubs. its common on front loads. its due to to much detergen. waht i recomend to all my customers is not to sue more then 4 table spoons of detergen for a wash. now how to get rid of it, take some POWDERED dishwaher detergent and run a HOT cycle do this about 3 time and that should fix the problem. hope this helped .
Maytag has the bearings pressed into the outer tub which means if they fix it they have to replace the whole outer tub for $500 alone. Maytag does not have the bearings themselves listed as a part number! I know of folks who were quoted $1,000 to fix the bearings! Who in their right mind will have their Neptune fixed for $1,000?
There is a new solution to this problem. See www.neptunebearing.com where you can get a bearing and seal kit along with the Tony Tool rental. The Tony Tool is slick tool used to pull the bearings out and reinstall them. There is a video on the site so you can see it in action. It takes an hour or so to change the bearings and you don't even have to remove the outer tub! Folks had to use pipes and hammers to get the bearings out before the Tony Tool was born.