Question about HP Photosmart C6380 All-In-One InkJet Printer

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Printer prints more copies than indicated. Driver reinstalled multiple times. Problem is not that is follows previous print number.

I purchased my Gateway W350A at the same time that I purchased an HP Photosmart C6380 All-in-One printer. HP tech support has been unable to remedy a continuing, but sporadic problem. The printer will print more copies of a document than indicated. Have you had any problems with Gateway W350A with Windows Vista Home Premium with SP1 and HP C6380? Any suggestions or information would be helpful. Unfortunately, (or fortunately) my printer is acting perfectly this morning and has not printed extra copies, no matter how many different numbers I put in. However, the dialog box, when doing an e-mail copy shows 3/1 under the Pages column, but printed one. On Word and Excel I could not get the printer dialog box to come up, Your suggestion helped me to do a specific check on whether a prior printing number was affecting the printer. But it wasn't - this morning, at least.

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The printer has performed correctly for two days now - first consecutive days since purchase 6 months ago. I did not do or change anything - have no idea why it is printing the correct number of copies now. I am not confident that this will be longlasting, however.

Posted on Jun 02, 2009

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