Question about Tomtom GO 910

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Back light of the LCD display is not working

I own a Tomtom 910 navigation system for less than  half  an year and 2 weeks ago just like that the display is not showing any light.

What can I do?


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  • 4 more comments 
  • Anonymous Nov 11, 2007

    have power /but no lcd display when you press the on/off switch/.

    unit was working satisfactory in the am/ but in the pm not working at all/ unit is 4mths old.

  • Anonymous Jan 07, 2008

    just the same no picture at all!

  • dread24 May 06, 2008

    the screen is working however its not lit. theres no light

  • keepsound May 19, 2008

    Backlight is not working, reset button don't resolve the problem

  • Anonymous Jun 08, 2008


  • bableves Nov 21, 2008

    power on but no display i tryed plug in to outlet with power cord tryed in the cigaret ligter but no display



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Get a RMA by TomTom by callinging them directly (see on TomToms webpage) I've solved by shipping my unit to Neaderland with UPS at no cost, they replaced the motherboard (not the display, this  just remained the same!) I've received the repaired 910 after 5 days and I've spent no one cent! And I've got also the battery, AC power supply and software replacement! Other problems of the software are still present: the unit won't cange colors by night-light changes (only one time after a reset...), tryes to connect to phantom computers, after a power on it get off and then on if connected on the car support,... The 910 is a crazy device, not stable at all. I think I'll change it with the new model Go930T Ciao (sorry for my bat english)

Posted on Jun 08, 2008

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If it doesn't turn on after a hard reset and disconnecting the battery you may have a screen issue. Even though it's only the backlight you most like will need to replace the entire screen. There are third party TomTom Repair Guides websites that show you how to replace / resolder components.

Posted on May 25, 2009


My tom tom GO 910 light button is on but back light ( LCD ) is not on. can anyone tell me what and where is broblem.

pomy bhai

Posted on Jul 25, 2008

How STUPID can people get with answers.
JSPCExpress, didn't you read this???
Comment by keepsound, posted on May 19, 2008Backlight is not working, reset button don't resolve the problem
So why did you persist on saying to Press the Rest Button, when he has already tried it ?
I have the same problem. It's something more serious than just a reset button. I have opened up my TomTom 910, and can't find the damn problem. Most likely need a new screen, and they're not cheap.

Posted on Jun 08, 2008

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Posted on Feb 20, 2008

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Posted on Jan 02, 2017

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Tom tom

I contacted tomtom and with in 2 weeks i have my original 910 back in full working order. AND I DIDN'T COST ME A PENNY.
My tomtom was an insurance replacement due to stupid little thieves, but i didn't have any form of a receipt. I contacted free and they went through the normal try resetting the device BUT HOLD DOWN THE RESET BUTTON FOR 30 SECONDS NOT THE 15 THEY STATE IN THEIR HELP SECTION. Done that and it DID SWITCH ON only for a about 1 min due to the battery not holding its charge. So they sent me all the packaging to return it to them, did ask that i put proof of purchase in but couldn't so just wrote a quick not saying insurance replacement but checked when i activated my device on my computer it was july 2006 so expected to a repair fee thinking it only had 1 years warranty but if you brought after Jan 2005 it has a 2 year warranty. Received it back today full working order and the battery replaced. Worth contacting TOMTOM number is on
Hope this helps.

if that doesnt work and u need to replace the battery... there is electronic cards one is two screw remove that and second one has four screw remve all and remove the sockets than you remove two more screws from under that after remove battery carefully this is little bit diffucult be carefull
please check out the disassmebly instructions in the below link...
regards iversh

A very helpful rating is appreciated for responding to your

Aug 30, 2009 | Tomtom GO 910 GPS Receiver

2 Answers

Faulty battery on my Tom Tom Go 910

Go to this site and get the pdf with pictures on how to do it. Just be careful with the hard drive cable. Delicate tabs.

Jan 31, 2009 | Tomtom GO 910 GPS Receiver

2 Answers

Tomtom 910 dark screen

If the LCD backlight is gone theres no choice but to replace the whole screen ( OR it could be the LCD lamp driver circuit on the circuit board ) . It's not economical to purchase a new screen but it is possible to purchase a defunct 910 , typicaly off ebay and use the screen from it . ( ensure you are buying a tomtom with a good intact screen ) . Changing the screen is tricky and fiddly but someone with general electronics knowledge should'nt find it difficult. You also need the special "star" drivers for the screws ( sometimes known as ' torxs ' ). If you are inexperienced with this sort of work then its best not to attempt it. There are companies advertising that can do this type of work for you and especialy in UK......... Good luck.

Oct 29, 2008 | Tomtom GO 910 GPS Receiver

1 Answer


It sounds like it may be losing its GPS signal. You may want to invest in one of the external antennas on the TOMTOM site.

Oct 11, 2008 | Tomtom GO 910 GPS Receiver

1 Answer

Tomtom 910

reset button located where the mount goes use paper clip to reset, then connect to computer and download updates

Aug 13, 2008 | Tomtom GO 910 GPS Receiver

1 Answer

TomTom 910 problem

leave on charge for two hours, then with the SD card out hold down the reset button at the back of unit for ten seconds and then the 'on' switch for ten seconds.
Connect your TomTom to your
computer True True (``````````` (``````````` 0 95250 95250 clip_image002.gif via USB and open up your Windows Explorer and go to the drive. (It will be listed as TOMTOM (E) or some other drive letter).
Copy the Yellow Folders one by one to your PC. Ideally, save all the folders under a new folder that you name.
You may find that the folder ttntools and gns may not be copied. This is o.k. if they aren't.
Format your Tomtom via MY Computer.
Copy the Yellow Folders from the
backup True True (``````````` (``````````` 0 95250 95250 clip_image002.gif you made in STEP 1 back to the TomTom.
Open TomTom Home
Click on Upate Now.
Install the latest update onto your TomTom.
Once installed, switch your TomTom off, then disconnect if from the PC.
Thats it. From now on, make a full backup using TomTom Home prior to any updates.
Also note, that copying all the files will take some time.

Jan 21, 2008 | Tomtom GO 910 GPS Receiver

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