Question about Logitech Harmony 670 LCD Remote Control

3 Answers

System error Remote has worked fine for months.  Got a low battery warning, then when we tried to replace batteries, then a "system error. disconnect usb then reinsert batteries".  Have connected and unconnected usb, and replaced batteries several times.  Now we only get this error.

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  • johng100 Nov 22, 2007

    i am having exactly the same problem with a 688 that i have had for years. It has been working just fine. i went to plug it in to tweak a setting and it was not recognized. i down loaded the "new" software from the website and still nothing, so i followed their troubleshooting steps of removing the batteries and plugging it into the USB port now all i get is "System Error 1". I put batteries back in and still get the error screen. Remote is now totally useless. I was just telling a friend yesterday how much i like the remote!

  • whiterabbit8 Dec 26, 2007

    Same problem with my 628. And Logitech's harmony software doesn't even mention "system error" in its troubleshooting or FAQs. Does anyone have a fix??

  • Tim-P Dec 06, 2008

    How did you manage to disassemble the remote?

  • jwboddy Jan 12, 2009

    I get the same error after replacing the batteries in my 670. Same story has worked fine for over a year, replaced batteries before with no problem. Contacted Harmony support. We'll see if we get a response.

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I just talk to Logitech's support and they showed me how to reset the memory.

  1. Take the batteries out
  2. Hold down the 'Off' button and connect the USB to the computer
  3. The screen on the remote will read that you are in 'Safe' mode
  4. Update the Firmware
  5. Unplug the USB and put the batteries back in the remote
It should work now.

Posted on Mar 14, 2009

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I'll second Tailgear's suggestion. I just did the same thing for the same problem and a new remote will be on its way soon. Unfortunately it is backordered. Fortunately it was under warranty. No known fix otherwise. I disassembled my old one and looked for anything obvious. I found nothing.

Posted on Aug 12, 2008

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My harmony remote had the "system error 1"  I called Logitech and they said that it is a hardware failure and the remote is faulty.  After about 3 days they issued an RMA and sent me a new remote with no questions asked.  I didn't even have to send the old one back!  It took them a little while to get the ball rolling, but it did work.

Posted on Feb 22, 2008

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