Per GE Service bulletin # RA 03-01:
Serial Numbers affected: TZ, VZ, ZZ, AA, DA
Door will not open after self clean cycle due to motorized latch motor stuck in closed position or grinding noise during motorized lock operation.
Both issues are caused by interference of the inner vent trim slot with the latch arm as it travels to the closed position.
Correction:
Replace both the lock motor (WB14T10008) and inner vent trim (WB07T10179).
Failure to replace the inner vent trim will not correct the problem long term, and subsequent lock motor failures will occur.
If you need further help, I’m available over the phone at
https://www.6ya.com/expert/jeffrey_634abadf963e31e5
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