Question about Hoover Nextra HNF 3157 Front Load Washer

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Error message EC03 appears on cotton cycle after 5 minutes into wash

My Hoover Washing machine Hnf71683D has an error message EC03 Hoover Nextra HNF 71683D Front Loader washing machine showing error message EC03, cycle not finishing, water not draining. I can't get the filter cover off! HELP. Just come back from hols and a mountain of washing to do.

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  • norma_greene Jun 01, 2009

    Fingers crossed, I seem to have fixed it. There is a screw in the filter cover that needs to be undone before you can remove it. I've gently drained the water out and cleaned the filter (2 x 20p coins and lots of gunk). I removed the washable doormat from the drum as the rubber backing was wearing away from the mat - I don't think this was helping. The mat is in the bin, the filter is clean and screwed back on and all seems to be working fine now.

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I found the basic instructions that came with the washing machine and found that you need a screwdriver to undo a screw to remove the filter cover. I then gradually released the filter cover to empty the water out of the machine in small quantities into a shallow tray. I was then able to remove the filter and clear it of 2 x 20p pieces and a load of gunk. I then removed the 'washable' floormat from the drum as the rubber backing from the mat was crumbling and probably not helping the filter. Filter cleaned and cover screwed back in, mat in the bin, and everything working fine since.

I did try ringing the customer support number and after pressing loads of keys to select appropriate options; confirming my address, postcode, name, date of birth, email address, mothers maiden name, what the kids had for breakfast etc, I was allowed to ask how to get the filter cover off. Apparently this is a technical query and would involve arranging an engineer to call. I declined this very kind service option and opted for a screw driver, common sense and a positive attitude. Worked for me! No blood shed, a tiny bit of sweat whilst trying to get through on phone, and only tears of joy when I fixed it all by myself.

Posted on Jun 02, 2009

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Posted on Jan 02, 2017

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