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My Sony Handycam DCR-HC38 is reporting a C:32:11 error. It says to "Re-attach the power source," and the tape unit will not close. I suspect (after removing the battery and reinstalling it, resetting the camera, etc.) that the power connection to the tape unit has become loose or disconnected. Can you help? P.S. I'm a chemical engineer - dangerous!

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I am sure you have the operating manual with you. Otherwise you can download it from this link:


One problem which appears to be most common is the connection to AC Mains, which as per the manual seems to be regular and the only soln. is to

  • "Disconnect the AC Adapter from the wall outlet remove the battery pack, then reconnect after about 1 min
  • Press the RESET button(p. 68) using a sharp pointed object. (If you press the RESET Button, all settings are reset"
The cassette has a gold plated connector & they say "to clean this gold-plated connector with a a cotton-wool swab every 10 times it has been ejected. If this gold plated connector is dirty or dusty, the remaining tape indicator may not show correctly. (as per p. 58 of the manual)
Let me assure you that there is no loss of connection to the tape unit, just cleaning the gold-plated connector frequently, as mentioned above, will solve this problem.
I would advice you to download the manual, if you don't have one & see the troubleshooting part(starts from p. 50) and go through it thoroughly.
If problem remains. please post it as a comment and I'll try my best to help you out.........sodeep

Posted on Jun 01, 2009


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