Question about Cisco Catalyst 3550-24 24-Port Ethernet Switch (WSC355024FX)

1 Answer

''!!! WARNING: The switch is not usable !!!''

When rebooted Cisco 3550, it prompts out. ''!!! WARNING: The switch is not usable !!!'' we seen similar problem as well, infact 5 of our switches CAT 3550 fail as well this way. ------------------ show version ------------------ Cisco IOS Software, C3550 Software (C3550-IPBASE-M), Version 12.2(35)SE5, RELEASE SOFTWARE (fc1) Copyright (c) 1986-2007 by Cisco Systems, Inc. Compiled Thu 19-Jul-07 21:08 by nachen Image text-base: 0x00003000, data-base: 0x00B06F3C ROM: Bootstrap program is C3550 boot loader ANN-SW1 uptime is 2 days, 7 hours, 59 minutes System returned to ROM by error - Software Forced Crash Exception (0x0700)!, PC 0x48772C System image file is "flash:c3550-ipbase-mz.122-35.SE5/c3550-ipbase-mz.122-35.SE5.bin" Cisco WS-C3550-24-DC-SMI (PowerPC) processor (revision R0) with 65526K/8192K bytes of memory. Processor board ID FDO1210Z026 Last reset from warm-reset Running Layer2/3 Switching Image Ethernet-controller 1 has 12 Fast Ethernet/IEEE 802.3 interfaces Ethernet-controller 2 has 12 Fast Ethernet/IEEE 802.3 interfaces Ethernet-controller 3 has 1 Gigabit Ethernet/IEEE 802.3 interface Ethernet-controller 4 has 1 Gigabit Ethernet/IEEE 802.3 interface Ethernet-controller 4 failed POST POST error status : general error occured The password-recovery mechanism is enabled. 384K bytes of flash-simulated NVRAM. Base ethernet MAC Address: 00:1F:9E:E0:3E:00 Motherboard assembly number: 73-5700-12 Power supply part number: 34-1705-01 Motherboard serial number: FDO12090F8K Power supply serial number: DTH1106606H Model revision number: R0 Motherboard revision number: A0 Model number: WS-C3550-24-DC-SMI System serial number: FDO1210Z026 Configuration register is 0x10F !!! WARNING: The switch is not usable !!!

Posted by on

  • ssharizal Jun 02, 2009

    ------------------ show stacks ------------------




    Minimum process stacks:
    Free/Size Name
    4732/6000 vegas_flash init
    3500/6000 SaveCrashBuffer
    5744/6000 CDP BLOB
    8576/9000 IP Background
    5660/6000 vqpc_shim_create_addr_tbl
    5648/6000 SPAN Subsystem
    8616/9000 CDP Protocol
    9228/12000 Init
    8736/9000 cdp init process
    5492/6000 RADIUS INITCONFIG
    5116/6000 Vegas CrashBuffer
    2600/3000 Rom Random Update Process


    Interrupt level stacks:
    Level Called Unused/Size Name
    4 3056 8560/9000 CPU NETWORK INTERFACE CHIP
    5 12869 8900/9000 Vegas miami tty xmit hack timer
    6 50386927 8932/9000 Clock Timer Vector


    Spurious interrupts: 71


    System was restarted by error - Software Forced Crash Exception (0x0700)!, PC 0x48772C
    C3550 Software (C3550-IPBASE-M), Version 12.2(35)SE5, RELEASE SOFTWARE (fc1)
    Compiled Thu 19-Jul-07 21:08 by nachen (current version)
    Image text-base: 0x00003000, data-base: 0x00B06F3C




    Stack trace from system failure:
    FP: 0x162CAF0, RA: 0x48772C
    FP: 0x162CB00, RA: 0x48772C
    FP: 0x162CB20, RA: 0x2CF1E8
    FP: 0x162CB38, RA: 0x4FFB78
    FP: 0x162CB40, RA: 0x4894E8
    FP: 0x0, RA: 0x480B04




    ***************************************************
    ******* Information of Last System Crash **********
    ***************************************************




    Using flash:/crashinfo/crashinfo_1.
    Cisco IOS Software, C3550 Software (C3550-IPBASE-M), Version 12.2(35)SE5, RELEASE SOFTWARE (fc1)
    Copyright (c) 1986-2007 by Cisco Systems, Inc.
    Compiled Thu 19-Jul-07 21:08 by nachen


    Software Forced Crash Exception (0x0700)!
    CPU Register Context:
    Vector = 0x00000700 PC = 0x0048772C MSR = 0x0002B030 CR = 0x20000008
    LR = 0x0048772C CTR = 0x004EF6F0 XER = 0x00000000
    R0 = 0x0048772C R1 = 0x0162CAF0 R2 = 0x00000000 R3 = 0x00000000
    R4 = 0x00A9EF24 R5 = 0x0000B030 R6 = 0xFEE00000 R7 = 0xBEEFCAFE
    R8 = 0x00F30000 R9 = 0x010E0000 R10 = 0x010E0000 R11 = 0x00000000
    R12 = 0x54C2D170 R13 = 0x9BE7F4FF R14 = 0x004FFAA8 R15 = 0x00000000
    R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000
    R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000
    R24 = 0x00000000 R25 = 0x00000000 R26 = 0x00000000 R27 = 0x00000000
    R28 = 0x0111E840 R29 = 0x00F57DF0 R30 = 0x00000001 R31 = 0x00F57DF0


    Stack trace:
    PC = 0x0048772C, SP = 0x0162CAF0
    Frame 00: SP = 0x0162CB00 PC = 0x0048772C
    Frame 01: SP = 0x0162CB20 PC = 0x002CF1E8
    Frame 02: SP = 0x0162CB38 PC = 0x004FFB78
    Frame 03: SP = 0x0162CB40 PC = 0x004894E8
    Frame 04: SP = 0x00000000 PC = 0x00480B04


  • Chris Burns May 11, 2010

    Can you get a copy of the output from the "show stack"command.

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that hasĀ over 10 points.

  • Contributor
  • 4 Answers

Unfortunately the show stack isn't showing any results other than it is either a hardware or software fault. I am guessing it is a fault with the hardware as the show version in your first post states "interface Ethernet-controller 4 failed POST POST error status : general error occured".

Ethernet-controller 4 is one if the gigabit ports (poss fibre port), so if you have anything attached to those, disconnect and reboot the switch and see what happens. If that doesn't work, you could try reinstalling the IOS, but at a guess I would say its a hardware fault.

Posted on Jun 02, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to replace power supply for cisco 3550-24 switch


Hi'' as you have purchase a new one, uncover side of your unit then try to learn and have a diagram by copying in each where the all wires go '' or take a photo of it,''' thanks

Sep 01, 2012 | Cisco Catalyst 3550 Ws-c3550-24pwr-smi 24...

1 Answer

Hi Dear, My Name is sajid. I am facing problem in catalyst 3550 switch. in which ports already kept going up/down continously


Hi,
Can you post the contents of your running config to this post?
Telnet into your switch, and use the command show run - copy and paste the output

Jan 21, 2011 | Cisco Catalyst 3550-24 24-Port Ethernet...

1 Answer

Hello, I tried the steps you have mentioned in the link below: http://www.fixya.com/support/t3932749-password_recovery_cisco_catalyst_4506 and the other similar resolutions on the cisco website but...


Please make sure you have only one supervisor module installed on your switch or else pull out the backup sup module and do this activity .

In the last step of reset it will ask to save the config.

do you wish to save this configuration? y/n [n]: y
You must reset or power cycle for new configuration to take effect

do not forget to type in y there.

Jan 01, 2011 | Cisco Catalyst 4506-E Cat4500 E-series...

1 Answer

Cisco 2960 switch !!! WARNING: The switch is not usable !!! Unable to create l2trace server process, socket_open() failed


This message indicates a hardware failure. Reboot and watch the POST and ASIC tests to see exactly what component is failing. If this device is under SmartNET contract with Cisco, contact them for replacement. If not, you will most likely need to purchase a replacement switch.

Feb 02, 2010 | Cisco Catalyst 2960-48TT 48-Port Ethernet...

1 Answer

Password Recovery for Cisco Catalyst 4506


Please see Cisco's page at http://www.cisco.com/en/US/products/hw/routers/ps5199/products_password_recovery09186a0080093e12.shtml
for step by step details and more in depth instruction.

1. Reboot
2. Press the "break" button on your keyboard within 60 seconds of the power-up to put the router into ROMMON mode.
3. confreg 0x2142
4. reset
5. type, "no" when prompted to enter the initial configuration dialog.
6. enable
7. copy startup-config running-config
8. conf t
9. enable secret <password>
11. config-register 0x2102
12. reboot again

Jan 20, 2010 | Cisco Catalyst 4506-E Cat4500 E-series...

2 Answers

''!!! WARNING: The switch is not usable !!!''


Not enough info on this problem but you could always check the IOS version and upgrade it although the Cisco 3550 is end of life.

Apr 06, 2009 | Cisco Catalyst 3550-24 24-Port Ethernet...

2 Answers

I had forgotten the password of my Cisco Catalyst 3550 Switch


password recovery procedure 3550 catalyst cisco switch
1>Attach a terminal or PC with terminal emulation (for example, Hyper Terminal) to the console port of the switch. Use the following terminal settings: ¨ Bits per second (baud): 9600 ¨ Data bits: 8 ¨ Parity: None ¨ Stop bits: 1 2>Unplug the power cable. 3>Power the switch and bring it to the switch: prompt 4>Issue the flash_init command 5>Issue the load_helper command. switch: load_helper switch: 6>Issue the dir flash: command. Note: Make sure to type a colon ":" after the dir flash.
7>Type rename flash:config.text flash:config.old to rename the configuration file. 8>Issue the boot command to boot the system. switch: boot Loading "flash:c3500xl−c3h2s−mz.120−5.WC7.bin"...############################### ################################################################################ ###################################################################### 9>Enter "n" at the prompt to abort the initial configuration dialog. −−− System Configuration Dialog −−− At any point you may enter a question mark '?' for help. Use ctrl−c to abort configuration dialog at any prompt. Default settings are in square brackets '[]'. Continue with configuration dialog? [yes/no]: n !−−− Type "n" for no. Press RETURN to get started. !−−− Press Return or Enter. Switch> !−−− The Switch> prompt is displayed. 10>At the switch prompt, type en to enter enable mode. Switch>en Switch# 11>Type rename flash:config.old flash:config.text to rename the configuration file with its original name. Switch#rename flash:config.old flash:config.text Destination filename [config.text] !−−− Press Return or Enter. Switch# 11. Copy the configuration file into memory. Switch#Type rename flash:config.old flash:config.text to rename the configuration file with its original name. Switch#rename flash:config.old flash:config.text Destination filename [config.text] !−−− Press Return or Enter. Switch# 11. Copy the configuration file into memory. Switch#copy flash:config.text system:running−config Destination filename [running−config]? !−−− Press Return or Enter. 1131 bytes copied in 0.760 secs Sw1# The configuration file is now reloaded.
Destination filename [running−config]? !−−− Press Return or Enter. 1131 bytes copied in 0.760 secs Sw1# The configuration file is now reloaded. 12>Overwrite the current passwords that you do not know. Choose a strong password with at least one capital letter, one number, and one special character. Note: Overwrite the passwords which are necessary. You need not overwrite all of the mentioned passwords. Sw1# conf t !−−− To overwrite existing secret password Sw1(config)#enable secret <new_secret_password> 13>!−−− To overwrite existing enable password Sw1(config)#enable password <new_enable_password> !−−− To overwrite existing vty password Sw1(config)#line vty 0 15 Sw1(config−line)#password <new_vty_password> Sw1(config−line)#login !−−− To overwrite existing console password Sw1(config−line)#line con 0 Sw1(config−line)#password <new_console_password> Write the running configuration to the configuration file with the write memory command. Sw1#write memory Building configuration... [OK]

Mar 24, 2009 | Cisco Catalyst 3550-24 24-Port Ethernet...

Not finding what you are looking for?
Cisco Catalyst 3550-24 24-Port Ethernet Switch (WSC355024FX) Logo

2,694 people viewed this question

Ask a Question

Usually answered in minutes!

Top Cisco Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Prashant M
Prashant M

Level 3 Expert

2260 Answers

brian soufane

Level 3 Expert

693 Answers

Are you a Cisco Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...