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Hi, according to what I understand the unit works for some situations especially but you cannot visualize the content, in this case the problem that you one presents shows off to be Cd-DVD's unit that this trumping, if the equipment this one even in guarantee, you must come to an CAS or Center of Authorized Service, in order that they diagnose and replace the unit
Try unistalling the dvd drive in device manager. Go to my computer click on view system information. Then click on hardware, then click on device manager find your dvd drive then right click and unistall a warning window will popup click ok. Once you unistall it restart the system and windows will find new device and reinstall the device driver. Then check if this fixes the problem. if this dosnt fix the problem try removing the dvd drive from the laptop and reinsert it. Sometimes the connection losses contact with the terminals.