Question about Dell 924 All-in-One InkJet Printer

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Printer light is saying clear carrier and making a loud noise

My printer light is saying clear carrier and it is making a loud banging sound from side to side I have turned off the printer and reloaded the carriage back in the printer still doing the same thing

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  • cathygraceca Jun 01, 2009

    printer is saying clear carrier jam and press the carrier is going from one side to the other on the printer and making a loud banging sound like it is hitting the sides of the printer

  • cathygraceca Jun 01, 2009

    I am not a computer or printer expert at all so can you please tell me how to find out if this is the problems or not where do I start or who do I contact

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2 Answers

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Hi Cathy,

I understand that you are having printer problem right now. You hear a loud banging sound whenever you turn your printer on.

Sound like your printer has broken or damaged gears. You need to disassemble your printer to find and remove then replace the damaged gears (usually they are the gears from the toner cartridge housing). If you are unsure how to do this. You need to contact a technician to do it for you. You might end up spending more if you try to take care of the problem by yourself. Let the experts handle this one.

Thanks for using fixya. Have a blessed day.

Posted on Jun 01, 2009

  • Jac Lawrence Pimentel
    Jac Lawrence Pimentel Jun 01, 2009

    You need to contact dell for your Dell all-in-one printer. 1-866-955-2251 ... they have 24/7 support


  • Jac Lawrence Pimentel
    Jac Lawrence Pimentel Jun 01, 2009

    Banging sound from printers = serious mechanical problem. Right now, do not turn your printer on as this might make the problem worse. Just contact Dell through the number that I gave you earlier. If your printer is still under warranty. Then You should get free repair or replacement for your printer. Just tell em that the printer just broke down. Never tell them that you used replacement toners. trust me, I used to work for dell support.


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Hi..the reason to this problem may be due to the rollers.
It sounds like a roller problem.once you have the problem
with the rollers you get a loud grinding noise.
check it out..
thank u..
kindly rate my response..

Posted on Jun 01, 2009

  • Hariharanath V Jun 01, 2009

    It is one of the common problem in

    the printer.

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Posted on Jan 02, 2017

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1 Answer

P4350


The carrier slides back and forth on a bar that must slide smoothly. When you open the printer up, the heads come to the center for cartridge removal, so that part of the bar is oiled. Try lightly spraying a silicone or Teflon spray or a drop of high quality machine oil to the bar where the head will go through it, smearing it along the the bar. Another part is the plastic belt with teeth on it that moves the head from side to side. If the teeth have broken off, the head won't move properly. Some of these printers have an entire head assembly where the cartridges set that can be removed after the cartridges are out. If this print head assembly is damaged or worn out you will also get the error. The head damage is usually because some one yanked jammed paper vigorously out, pushing the head out of position, or the print head was moving when something stopped the head.

Aug 18, 2014 | Lexmark P4350 All-In-One InkJet Printer

1 Answer

I HAVE THE DELL 924, which KEEPS SAYING CLEAR CARRIER JAM AND MAKING a loud banging sound, BUT there is NoTHING BLOCKING IT. WhAT CAN I DO to fix the problem?


THE HOME POSITION SENSOR OR CARRAIGE ENCODER MOTOR IS BAD. IF UNDER WARRANTY, CONTACT DELL FOR REPAIR/REPLACEMENT. IF NO, A NEW ONE AT SUPERWAREHOUSE.COM IS MORE ECONOMICAL THAN A REPAIR. THANKS

Jan 08, 2011 | Dell 924 All-in-One InkJet Printer

1 Answer

It says clear the carrier jam and press arrow to continue. There is nothing to clear. It makes a loud noise when you press start? It it worth taking it somewhere to be fixed?


No, might as well buy a new one rather than have it fixed. You can try cleaning the encoder strip. It's a clear plastic strip that runs though the printer cartridges. I clean mine with a light alcohol on an old T-shirt (or other soft cloth). clean one side then move it to the other and clean that side. But be easy, the encoder strip is a pain to put back on if you pull it off (and it does come off easy).

Dec 03, 2010 | Dell 924 All-in-One InkJet Printer

2 Answers

Dell 942 carrier jam loud banging


you going to have to replace the carriage ASSY. That sound means the carriage is offline and it needs repair or you got something blocking or jammed in the printer so good that its doing this.

Diag : bad carriage or severe carriage jam
prog: Repair/clear jame if any or new printer


Thanks please do click the accept button for my efforts.

Apr 07, 2010 | Dell 924 All-in-One InkJet Printer

1 Answer

When trying to print, it says I have a carrier Jam.


HI!! in your case my diagnose is that maybe the the incoder strip was defective and need to replace it.

Jul 12, 2009 | Lexmark P4350 All-In-One InkJet Printer

1 Answer

When you start printing it starts making loud banging noises


It's called an ENCODER STRIP you will have to revmove the covers to reinstall.

Jan 02, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell AIO 924 Carrier Jam Problem


To clean the encoder strip, perform the following steps:
  1. Power down the printer and unplug the power.

  2. Lift the cover on the printer.

  3. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer99d8177.jpg
Figure 1: The Encoder Strip to the right of the cartridge carrier. The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting.

  1. Plug in the printer and power it on.

  2. Open the cover to allow the cartridge carriage to center itself.

  3. Using a dry, lint free cloth, pinch the encoder strip on the left-hand side of the cartridge carriage and pull your fingers across it towards the left-hand side of the printer. 43e0b19.jpg
Figure 2: The encoder strip to the left of the cartridge carrier.



Nov 16, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Carrier jam


your encoder strip(a transprent strip behind the carriage) is either broken or loosed up and so it is not able to get self aligned.kindly fit the encoder properly or change the encoder if neccessary.encoders are usually very cheap.wish u luck!!

Apr 28, 2008 | Lexmark P4350 All-In-One InkJet Printer

1 Answer

Dell 942 carrier jam


This morning I replaced the cartridges in the Dell 942 printer, they jammed to the left which made a loud grinding noise and the cartridge jam error came on.

I solved the problem by turning the printer on with the top up which moved the cartridges to the right a little so I could reach back, push one down a little manually which freed them to move over to the middle.

Feb 28, 2008 | Dell 942 All-In-One InkJet Printer

4 Answers

Carrier jam Lexmark 4300


I had this same problem, I found a long skinny thin plastic strip had fallen off & caused the problem for me. The plastic strip has slits at each side to attach to the inside back of printer, on the left side is a down ward facing arrow, the plastic strip feeds through the back middle of the cartridge carrier and then the slits are to be inserted to the metal tab like pieces on the back sides inside the printer on the right side (facing printer) it will look like a small rectangular hole with a longer metal tab like piece sticking out & on the left is a smaller squared like hole with a flat smaller metal like tab which will line up if the plastic strip is feed through the back of the cartridge carrier properly. This should allow the cartridge carrier to glide properly & work as it should, with no more banging! Sorry my tech. terminology isn't good, I am not Knowelegable with this sort of thing, just sharing my experience :) HTH!

Jan 14, 2008 | Lexmark P4350 All-In-One InkJet Printer

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