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Printer prints more copies than indicated. Driver reinstalled multiple times.

I purchased my Gateway W350A at the same time that I purchased an HP Photosmart C6380 All-in-One printer. HP tech support has been unable to remedy a continuing, but sporadic problem. The printer will print more copies of a document than indicated. Have you had any problems with Gateway W350A with Windows Vista Home Premium with SP1 and HP C6380? Any suggestions or information would be helpful.

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I don't know if this will help but I have had similar problems. I would notice that one or two particular programs would print more than one copy and others were just fine. Try checking the preferences on the actual programs. Some programs retain their last qty request and don't change unless you change it. For instance, you request a program to give you two copies of a particular document and everything works fine. Then a day later you are in the same program and need only one copy of a document and you get two instead. This is because there is something set in the program or the preferences of your printing device that causes it to retain the last requested quantity for printing. Next time you print check the print dialog box and see how many copies it is showing will be printed. Hope this helps.

Posted on Jun 01, 2009

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The printer has performed correctly for two days now - first consecutive days since purchase 6 months ago. I did not do or change anything - have no idea why it is printing the correct number of copies now. I am not confident that this will be longlasting, however.

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