Question about Xerox WorkCentre M20i All-In-One Laser Printer

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Lamp will not go all the way across the window to copy. Just comes out a few inches then goes back and turns off!

Lamp will not go all the way across the window to copy. Just comes out a few inches then goes back and turns off!

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I would suspect that the shipping latch is causing the problem.
Look in the area where the paper comes out. Look up and on the bottom of the scanner, there is a green latch, about 2 inches ling and a half inch wide.
Push it in to the inside of the machine first then pull it out toward ou until you feel it snap into place.
I do believe that will resolve your problem.
Let me know. We will start with that.

Posted on Jun 01, 2009

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Zenbob

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