Question about Microsoft Xbox Console

1 Answer

Xbox hey there, my xbox says it needs to be serviced and the number on the top right hand corner is 16. is there anything i can do via software solution ? thanks

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 47 Answers
Re: xbox

Basically it comes down to this. Error 16 has to do with not finding the menu setting with which you can set the clock of the hdd. This happens to a lot of people that erase their hdd (original/upgraded) or MS dashboard files and after that they don't immediatly install the hdd but leave the xbox without power longer than 5 hours.

It's all about the hdd can't find the menu with which it can set the clock. This is mostly because the xbox hdd is empty (you removed dashboard or fux0red it via ftp). The problem arises when xbox searches for menu to set clock with, can't find it and voila: error 16. Well read on please!

So you have an error 16 huh? Don't worry "nothing" is broken!

You have an xbox hdd that is locked. And normally you can boot in original and modded mode. Retail or upgraded doesn't matter. You start playing around with xboxdash.xbe etc. using ftp programs. While doing this you "accidently" remove your MS dashboard and also your alternate dashboard (Evox, etc.) so there is no dash anymore on the xbox hdd.

You end the ftp session and after that you shut off your xbox. Normally when you would start up again it gives you an error 13/14 ( no dashboard found). No worries with a slayer Evox cd (and a hardmod), all is ok. BUT this is only WITHIN 3 hours or so.

This is because the internal clock of the xbox will only be kept alive by the capacitors for only 3 or 4 hours. So when you leave your xbox unplugged from electricity for over 5 hours after you have played with the .xbe's AND you have removed your (ms and evo-x) dash from your xbox than you are fux0red. Why do you ask?

Why can't I boot from disc?

Its as follows Xbox starts booting==> (almost 1st thing a xbox does is) searches for internal clock==> doesnt find internal clock because there hasn't been any electricity on the xbox for 5 hours so battery that kept clock alive is empty and clock is gone==> searches for the proper dashboard menu to set clock with ==> doesnt find msdashboard or evo-x dashboard menu becuz you have removed it from the hdd for whatever reasons you had==> xbox gives error 16: cannot set clock.

So what do you do about it? Two options!

1. There are some bios'es around that allow the chip to boot past the clocksetting. (do a search!). So how do you get that bios on your chip because you cant boot to a flash program or something? Well you need to have an external flasher.

It seems the m8 bios will take care for you of booting past the clocksetting. Or use the latest Xecutor bios

2. This is the more easy and newbie friendly strategy
-Get a friend with a modded xbox.
-Unlock his hdd with eeprom management from a slayer evo-x cd.
-Than, place his hdd in your xbox.
-Boot with your chip on.
-Now the xbox DOES find a dashboard when you boot in original mode and you can set the time in the msdashboard clock settings.
-Shut off xbox and remove your friends hdd
-PLace his hdd back in his xbox and lock it again
-Install your hdd
-(clock has been set) So boot up with slayer cd.
-Install normally whatever you wanna install
-lock hdd

Posted on Oct 27, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

I have an xbox the first one black with x on top it has just started to come up on the screen in a box saying your xbox need service can you help thanks

In the top left or right corner there will a number, eg 07, which means its a hard drive error which means the xbox is more or less stuffed as each hard drive for the original xbox is specific to the main printed circuit board.
Theres another symtom that tech's call FRAG lights. Where the lights Flash Red And Green, hence the acronym FRAG, if you are getting this symptom, theres a chance your xbox has died.
I hope this helps. Good luck.

Sep 06, 2010 | Video Game Consoles

1 Answer

Red light in bottom right quadrant

Hey there sounds like you might have the red ring of death. Which is usually a hardware failure.

1. Try turning your Xbox 360 on and off.
2. Make sure all your cords and cables are firmly plugged in.
3. Once you have tried all of those trouble shooting tips, turn on your xbox and see if you get an error screen.
4. This will usually be a black screen with multiple languages on it. on the upper left or right corner a letter E followed by a number will appear.
5. If it is an E74 error, then call 1-800-4my-Xbox
6. Microsoft has extended the warranty for Xbox 350 with the E47 error

Don't worry if your warranty has expired they will extend it when you call.

Oct 07, 2009 | Microsoft Xbox 360 Console

2 Answers

Bottom right corner red flashing light error e 74

From the Xbox website sounds like you have a HDD failure / issue.

Try the following steps to resolve the problem: 1. Turn off your Xbox 360 console. 2. Removethe Hard Drive. For more information about how to attach or remove theXbox 360 Hard Drive, click the following article number to view thearticle in the Microsoft Knowledge Base: 906204 ( ) How to attach or remove your Xbox 360 Hard Drive 3. Reattach the Hard Drive. 4. Turn on your Xbox 360 console.Ifyou continue to experience this problem, obtain the latest automaticupdate for your Xbox 360 console. To do this, follow these steps: 1. Turn off your Xbox 360 console. 2. Detach the Hard Drive. 3. Connect the console to the Internet through an Ethernet cable.Notes • Toobtain an automatic update without your Xbox 360 Hard Drive attached,you must have an Xbox 360 Memory Unit or an Xbox 360 that has built-inmemory. • If you cannot connect to Xbox LIVE, running a recent game (2007 or newer) causes an automatic update to be installed. • You can also obtain the latest Xbox 360 system software from the following Xbox Support Web site: ( If applying the latest automatic update does not resolve the problem,please contact Xbox Customer Service. If the Customer Service agentcannot help you resolve the issue, you may have to replace the HardDrive. Discuss your replacement options with the agent.

For moreinformation about how to contact Xbox Customer Support, or to submit arepair request, please visit the following Xbox Support Web site:

Jul 25, 2009 | Microsoft Xbox 360 Console

1 Answer

One red light in the bottom right hand corner

This means a general hardware failure. So, sorry to say matt your either out of an xbox 360 or out 100$ if ur gna get it serviced.

Jun 21, 2009 | Microsoft Xbox 360 Console

1 Answer

Dear Sirs On my sons tv screen the message comes up 'system error' contact xbox support. A red light flashes at the bottom right hand corner. I was adviced over the phone that there is a problem and...

Hey Mr. Boswell,

You have discovered the problem that a large number of xbox 360 owners have discovered also and that is that they get a "system error" message on their screen or worst they get the three rings blinking on their 360. Its a very common problem with this kind of console and if you still have a warranty on your console I would seriously recommend you to contact Microsoft the maker of the xbox and explain to them your problem. They will no doubt have to take back and repair your defective xbox. visit for support or call 1 800 469 9269. I really hope that helps

Oct 04, 2008 | Microsoft Xbox 360 Console

2 Answers

Red light on original xbox suggestn servicing required

I can help you fix your xbox but i need the service code number in the top corner of the screen suggesting servicing. You can email me at

Aug 26, 2008 | Microsoft Xbox Console

1 Answer

Xbox flashing green and red

7 - kernel

This is a hard drive error. Your hard drive has died you can either replace the motherboard and hard drive as a pair or go through multiple steps with a modchip to allow you to create a new drive or lock a previously unlocked xbox drive to the password your motherboard has.
Create a new drive

Aug 24, 2008 | Microsoft Xbox Console

2 Answers

Disc tray

Not entirely sure but maybe the disk drive bricked, though I wouldn't replace it without looking into it more.  But it would make sense consider the noises.  Was there anything attached to the disc or was the disc damaged after this incident?

Oct 12, 2007 | Microsoft Xbox 360 Console

1 Answer

Disc Tray.

From what I no when the 360's light indicated flashes yellow it means it's overheated, try letting cool down.  I have had so many problems with my 360 and the cdrom drive is number 1.  When my drive started making all that noise i almost started to cry.  What i did was called the Xbox Helpdesk and they fixed the problem right away.  Call the Xbox Helpdesk at this number: 1-800-469-9269 (This munber will get you through faster).  if you ahve any more questions just let me know....

Oct 12, 2007 | Microsoft Xbox 360 Console

Not finding what you are looking for?
Microsoft Xbox Console Logo

190 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles Experts

Troy Gorman
Troy Gorman

Level 3 Expert

508 Answers

Pablo Gonzalez

Level 3 Expert

733 Answers

Martin Murray

Level 3 Expert

1614 Answers

Are you a Microsoft Video Game Console Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides