Question about Microsoft Xbox 360 Elite Console

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360 will not read any disc

When I put in a CD-rom, game, or DVD it does not read at all, it just says open tray on my home page

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  • 51 Answers

You probably have a benQ dvd drive. they are very sensitive. If you have the tools open it up and clean all the dust out. Use a Q-tip to lightly clean off the lens. This should solve your problem.

Posted on Jun 01, 2009

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I put in a disc into my xbox 360 and i just keeps reading th disc and saying open tray, I open tray, put in disc and close tray, it reads the disk and just repeats message open tray?? Please help


You can do it yourself by opening the xbox 360 case and the dvd rom with a proper tools.. tighten with a screw (counter clock) right there!! (see the picture)

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Feb 16, 2011 | Microsoft Xbox 360 Console

1 Answer

When i put a game,dvd, or cd in the system it acts like it wants to read them but just tells me to open tray. this just started. would should i do?


This is often a sign of a dirty lens in the DVD-ROM drive. Cleaning the drive with a simple CD-ROm drive cleaner ($5 last time I had to buy one) -should- fix the problem.

If it does not, then it could possibly be the disc. I would try several different discs in your 360 to doublecheck. If these solutions don't help, your next best bet would be to contact microsoft support at the number located in your console's manual.

Nov 03, 2010 | Microsoft Xbox 360 Console

1 Answer

Open Tray message


bad dvd rom i have 7 of them you can replace it but you have to take your board out of your dvd rom and put it in the new one as it is married to your xbox sounds dum but im right trust me it works

Nov 30, 2009 | Microsoft Xbox 360 Console

1 Answer

The unit can't read the game on cd...I think there is a problem with the cd reader


What you need to do is test every type of disc, to ensure you know what it is reading and isnt reading. A dis assemble guide is available anywhere on the net, but to clean the laser, gently use a cotten tip/cue tip/cotten bud and wipe the laser. if it still isnt reading you may need to replace the dvd rom drive, but if doing so u need to make sure u get the correct version as each dvd rom drive version is specific to the mother board inside the 360. the easiest way to ensure you are getting the correct version make sure the markings and holes in the dvd tray(that slides out and you put the game in) is the same as the one you are replacing it with. Good luck.

Nov 06, 2009 | Microsoft Xbox 360 Console

4 Answers

My xbox 360 doesn't play my games


check if you CD is break in the center. If it break, go in a EBGAME and told them your problem.

May 30, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 doesn't play my games


it could be that u got **** like food in your x box360 open it up and clean it out put it back to gether and try it if this dose not work tell me at alexswierenga@yahoo.com ty

May 29, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 doesn't play my games


the lens of the disc drive needs a check up...

May 29, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 doesn't play my games


Its definately an internal problem, just have the people at microsoft repair your console. 

May 29, 2009 | Microsoft Xbox 360 Console

1 Answer

My 360 wont ******* play


i had the same problem. listen to your xbox cd rom and if you hear it start up and kinda skip or make a weird stopping sound then your disc drive/ cd-rom is wearing out. either send it in or do what i did and start by just giving the center to the center left above your cd-rom a nice few taps in a row while its spinning before it stops. fairly good knocks on the case will help it. i ended up really hittin mine a lot of time in row after about a month. sometimes it will put rings on your games thought but they buff out. i even took it apart but theres not much you can do

Feb 28, 2009 | Microsoft Xbox 360 Console

1 Answer

Not playing games


sounds like your dvd rom gone down m8 it not reading disk so it is rejecting it new dvd rom required

Nov 05, 2007 | Microsoft Xbox 360 Console

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