Says doesn't detect black cartridge. Interesting because i just did three clean printhead cycles and now this. I did take the cartridge out to see how much ink was left because my pictures still have lines, and then put it back in. What could have happened? What should I do next?
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Not knowing more about your printer, this is more difficult to answer, but here it goes.
Most cartridges have a chip on them that report to the printer if they have ink. Since you are able to print, this must be working.
If you have a printer that has an independent printhead (not on the cartridge you purchased) then it is either malfunctioning or dirty. Paper dust can mix with ink and congeal in the bottom of the printhead. All printers have a clean printhead feature so fine yours and try that. You may have to run multiple cleaning cycles.
The cartridge you purchased may also be defective. After running a cleaning cycle a few times, if your quality does not improve, replace that cartridge and see if that helps. If so, you should be able to return the other for credit.
Your HP 564 Black Cartridge is either empty not installed correctly or the sealing tab on the top is not removed or the black printhead is blocked.
Take out the black cartridge.
Check that the yellow seal has been removed from the top of the cartridge.
Check if the cartridge feels light compared to another 564 black cartridge.
Re-install the black cartridge if it is full and seal is removed. Allow machine to charge the ink. Do one cleaning cycle and test printer.
If it is still not printing black then do a second cleaning cycle and re-test.
Still not working then see your friendly service technician as they may be able to clean the printhead properly.
This sounds like a printhead problem.
The first thing I would try is to clean the printhead. Remove the cartridges and store them (stretch a piece of plastic electrical tape over the ink cartridge hole to keep the ink from drying out).
Remove the printhead and set it in warm distilled water and let the printhead sit overnight.
Remove the printhead from the water and blot the water with a clean lint free dry cloth (do not rub the printhead and contacts, or damage could occur. Set the printhead aside to air dry.
Once the printhead is dry, reinsert the printhead, remove the tape from the ink cartridges, reinsert the ink cartridges. Test print. This should clear the problem.
We can try a more aggressive cleaning solution of the distilled water doesn't clear the problem.
Let me know if you have any more questions. Thanks.
You may need a newer cartridge
See if the printhead has any abnomal markings.
You can compare it with the color printhead.
If the printhead is good, see if the ink is flowing through the printhead.
Fill the ink cartridge to maximum
Squeeze the sides of the ink cartridge, ink should flow out.
If ink is flowing out, remove any excessive ink with a paper towel.
Install ink cartridges, do NOT do any cleaning cycle.
Since your black cartridge is full, cleaning may cause it not to print.
Do some black copy operations.
You have an interesting printer ! I have two of them. Same problem. Basically to use ink refills one must have a chip reset utility. The cartridges are filled from the bottom and consequently leak if not sealed properly. The only solution is to use the blue grey plugs that come with some refill kits- Dell Refill kits have them - but only give you three. The next best is to use black electrical tape heated with a lighter then applied after the fill. What appears to happen is that the ink indicator may say there is ink but the cartridge is actually dry. Additionally I have found some new cartridges seem to have a vent problem - what happens is a vaccuum is created in the cartridge on head cleaning and a color will print, then not print , then the next one will do the same. Some brand new cartridges have chips also that the printer does not recognize. The solution is to use a chip reset tool and the old chip from the empty cartridge on the new one. There is a software called SSC Service Utility that works for deep cleaning and also resetting the ink pad counter - it will stop printing if the pad counter runs out. Basically if it refuses a nozzle check print - it is not getting ink or has no ink left.
Print a self test diagnostic page to check the status of the black ink and print heads. To print the self-test diagnostic page • Control panel: Press (Configuration Page button), or press and hold the (Cancel button) for 3 seconds. For models that support networks: Press (Configuration Page button). If these are all showing OK then clean the printheads To clean the printheads If printed characters are incomplete, or dots or lines are missing from printouts, ink nozzles might be clogged and you might need to clean the printheads. NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes up to 3.5 minutes. Some noise might be generated in the process. • Control panel: Press and hold (Power button), press (Cancel button) two times, press (Resume button) one time, and release (Power button). If this fails then replace the black cartridge and run a clean cycle again and then a self test diagnostic then try printing again.
Run a series of head cleaning
1. Make sure the printer is turned on but not printing. Make sure there are no error lights or messages appearing in the LCD.
NOTE: You cannot clean the print head if the any of the cartridges are expended. Replace the appropriate ink cartridge before proceeding.
2. Load letter size paper.
3. Click on START, CONTROL PANEL, PRINTER & FAXES then right click on CX3200 printer Icon then select printing preferences
4. Click on the UTILITY or MAINTENANCE tab, then click on HEAD CLEANING.
5. Follow the instructions on the screen to clean the printhead. Cleaning takes about 30 seconds, during which time the printer makes some noise and the power light flashes. Never turn off the printer while the power light is flashing, unless the printer has not moved or made noise for more than 5 minutes.
6. When the power light stops flashing click PRINT NOZZLE CHECK PATTERN and then click NEXT.
7. If the nozzle check pattern has no gaps in its lines, click FINISH. If the pattern has any gaps, click CLEAN to clean the printhead again.
8. If the situation continues after three cleaning cycles and nozzle checks, replace one of the affected ink cartridge(s).
9. Once the cartridge(s) has been replaced, please follow steps one through seven up to three times.
If the nozzle check still has gaps after you have run at least 3 consecutive cleaning cycles and replaced the affected ink cartridge(s) with genuine Epson inks, your printer will require service.