Question about Dell XPS M1330 Laptop

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Blank screen when the laptop is started all it shows is an off white blank screen. No normal display, wording or anything. It also doesn't make a sound. the last thing that was loaded was norton internet virus 2009.

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  • Ben Wabnick
    Ben Wabnick May 11, 2010

    Can you take a picture of it so I can clarify what I'm thinking?

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  • 3,940 Answers

When you turn the system on are there any LED indications on the CAPS LOCK, NUMLOCK or SCROLL Lock LEDs?
Have you tried connecting an external monitor and see if you get any video there?
From the text you posted, no video and no sound, it doesn't appear that they system is POSTing.
Some steps you can take are to remove the Hard drive and Battery and see if anything changes (You should get a no boot device error). If not change, remove the RAM and see if you get a beep code for no RAM.
If no change in any of those steps, the motherboard is most likely the failure point.
If you get video with and external monitor, reseat the video cable to the motherboard. If still no Video, Replace the LCD
If you get beep codes with the RAM removed, try RAM modules one at a time and see if system boots. If one works and the other doesn't then replace that module. If Both work in 1 slot or neither works, again motherboard.

Posted on Jun 01, 2009

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