Question about Apple iPhone Smartphone

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Pc screen goes black when iphone connected with itunes running

On xp pro machine with itunes running, as soon as i plug my iphone into usb, the screen goes black. reinstalled itunes about 10 times with no progress. apple tech support unable to help. machine runs fine when itunes not running and iphone connected. cleared usb controllers and let them reload. tested on xp desktop machine with no problems whatsoever. any ideas???

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  • Apple Master
  • 688 Answers

Hello can you tell me if your iPhone is a 2G or 3G and are you plugging it into a USB 2.0 port?
if it's a 1.0 usb port that could be your problem.
the 3G doesn;t like anything but 2.0 usb and won't work.
the 2G is a little more forgiving.
also, is your phone pwn'd / unlocked
you may need to restore your iPhone and reunlock it.
I can help with that also.
if you wanna hook up on msn or yahoo let me know i will walk ya through it

Posted on May 31, 2009

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Posted on Jan 02, 2017

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2 Answers

My i pad is stuck in sleep mode


Perform a hard reset: Press both the Power and Home buttons and hold them down. Keep holding both buttons down until you see the Apple logo appear on the screen. The logo should appear between ten and twenty seconds after you start holding the buttons. After the Apple logo appears, your iPhone or iPad will boot back up normally.
Charge your iPhone: Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
Get iPhone into Recovery Mode: Turn off you iPhone and just plug the USB cable into computer > Hold the HOME button when you connect USB to iPhone > Release the HOME button when you see the iTunes logo.
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Aug 17, 2016 | Apple iPad (16 GB) WiFi Tablet PC

Tip

How to Update & Restore your Iphone in a simple way?


This procedure will guide you on how to restore or update your iphone.


Download itunes : CLICK ME

Download Firmware : CLICK ME TOO (if you are familiar with the firmware version,just download the same file.

you may need this tool to connect/synchronize your iphone into your computer

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On Updating,you must back up all data first,of course all data will be deleted.

* Right click your device name and click back-up



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Now let's start with the Procedure :

On your iphone, it must be in "recovery mode" so itunes recognizes your iphone (now plug your iphone to the computer using usb cable), this is possible by follow this steps.

Press and hold the Home button and the Sleep/Wake button at the same time.

ashlocked.png


As soon as the screen goes black release the Sleep/Wake button. Continue holding the home button until you iTunes pops up a message telling yout hat it has detected an iPhone in recovery mode.

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The iPhone will look like this:

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3.hold "shift" key then tick restore,a file will be ask then select and enter the desire firmware you download then click OK. just sit tight and relax,wait until the process is done.

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Here are some illustration guides to be followed.

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Now time to restore your data.

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Cheers.... you are DONE...

on Jul 15, 2011 | Cell Phones

1 Answer

Iphone 5s is locked and disabled and stuck on connect to itunes


Dear Sorta,
Please follow below instruction:
Turn it off by holding home+ power button untill the screen goes black ( as soon as it goes black, release the buttons).. This might take some practice , so dont worry if on the first try your phone reboots and goes to itunes screen again.
Now, with your phone powered off, enter DFU mode:
Method 1)
  • Attach the phone to the pc
  • Turn the phone off
  • Hold power and home together for *exactly* 10 seconds
  • Release power but keep holding home until the pc beeps as a USB device is recognized.
Whilist in dfu mode, itunes will recognize the device and it will ask you if you wish to restore it. Simply click restore, and the restoring proces will begin.
This will hopefully fix your iphone.
Cheers

Jul 25, 2014 | Apple iPhone 5

1 Answer

My iphone is disabled what can I do?


This can be fix by restoring your iphone using itunes software.

To make this possible,follow this method

Download itunes : CLICK ME
Download Firmware : CLICK ME TOO (if you are familiar with the firmware version,just download the same file.

Procedure :

On your iphone, it must be in "recovery mode" so itunes recognize your iphone (now plug your iphone to the computer using usb cable), this is possible by follow this steps.

Press and hold the Home button and the Sleep/Wake button at the same time.

ashlocked.png


As soon as the screen goes black release the Sleep/Wake button. Continue holding the home button until you iTunes pops up a message telling you that it has detected an iPhone in recovery mode.

ashlocked_1.png

The iPhone will look like this:

ashlocked_3.png



3. hold "shift" key then tick restore,a file will be ask then select and enter the desire firmware you download then click OK. just sit tight and relax,wait until the process is done.



Hope that this solution helps you a lot.Thank you for visiting Fixya...

Jul 09, 2011 | Apple iPhone Smartphone

1 Answer

I Tryed To Connect It Too ITunes. And , It's Not Popping Up Nothing ; It's Just A Black Screen . What Do You Think Is Wrong With It ?


1. Try another USB cord or USB cable. 2. Restrart your computer for a try.
3. Reset or restore your iPhone for a try, this way can fix many general iPhone problems. 4. Update your iTunes to the latest version. Plug in your iPhone . If iTunes can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPhone .
5. You may try this iPhone transfer, it's a nice iTunes alternative that can help you upload music and video to iPhone , I always use it to sync my iPhone when my iTunes can't recognize my iPhone , it's easy to use and works pretty well. If you have any other questions, feel free to email me.

Mar 24, 2011 | Apple iPhone Smartphone

2 Answers

I reset my iphone 3g and now its been frozen for 2 days, it only shows start-up apple logo. please help!


Do a hard reset.
  1. Press-hold the Home button (big circle below the screen) and the Sleep/Wake button (on top of the iPhone) simultaneously.
  2. Continue holding both buttons (Ignore the "Slide to power off") until the iPhone shuts off and begins to restart.
  3. You may let go when you see the silver Apple logo.
  4. You have completed a hard reset successfully.
  5. Don't be alarmed that it takes quite a while to load from the Apple logo to the main screen. This is normal.
If this does not work, put into recovery mode and restore from itunes.
Step One
Open iTunes and connect the iPhone to your Mac.
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Step Two
Press and hold the Home button and the Sleep/Wake button at the same time.
1349-500.png

Step Three
As soon as the screen goes black release the Sleep/Wake button. Continue holding the home button until you iTunes pops up a message telling you that it has detected an iPhone in recovery mode.
1351-500.png

The iPhone will look like this:
1352.png

Feb 28, 2011 | Apple iPhone 3G

1 Answer

My i phone is disabled ask me to go to i tunes i try to restore but is still disabled can u please help me


If you know how to restore what you have to do is..

Turn the phone off
Wait a few minutes
Plug the usb cable in the phone..
As soon as you plug the usb cable, press the home button on the iphone
keep the home button pressed until you see the itunes icon on your screen..

once you see the itunes icon on your screen you can safely restore your iphone without any problem..

If you are unable to see the itunes icon and phone goes straight to the disabled screen then you did not follow the instructions correctly... Try again..

Oct 21, 2010 | Apple iPhone 3GS Black (16 GB)

1 Answer

How to get to connect to itunes screen


You must have iTunes installed on your PC to transfer your music content to iPhone. Next, connect iPhone to PC with 'Dock connector to USB Cable'. If you want to see iTunes Screen on the iPhone, connect your iPhone to net via wi-fi and click the iTunes icon on the phone's screen.

Oct 11, 2010 | Apple iPhone Smartphone

1 Answer

Got a new Iphone 3Gs and all seems to be ok but when I connect it to my pc all I get is a "iTunes cannot connect to this iPhone because of an unknown error". I'm hoping its something simple that I've just...


If your using a MAC try the below steps as this worked for me:

1. User - Library - Prefrences - com.apple.iTunes.plist
2. Delete that com.apple.iTunes.plist
3. Restart the computer. It should recognise.

If your using a PC the steps are lengthy, and the steps are:

Restore I-Phone
1) Close all programs and restart computer.
2) Open iTunes and plug in powered off iPhone with direct USB connection.
3) If iTunes fails to connect to iPhone...continue to #4, if it does...restore.
4) Shut DOWN iTunes again.
5) Power OFF the iPhone & Disconnect from computer. (Power off two ways-one will work, hold home and sleep button until off or just hold sleep button until off)
6) Hold down Home button & connect to computer using direct connected USB cable (keep holding down the home button until iTunes sees it).
7) It should go into recovery mode and iTunes should recognise it.
8) If you want to recover to previous software version, Hold Alt/Shift and click restore in iTunes. Then select the old update version.

If the above steps doesnot work then try the below steps:

1. Turn the iPhone ON
2. CONNECT it to the computer with a DIRECT USB connection.
3. Make sure iTunes is open so you'll know when it enters DFU mode.
4. HOLD the Power/Sleep-Wake button AND the Home button for 10 seconds.
5. RELEASE only the Power/Sleep-Wake button and continue to hold the Home button.
6. WAIT until iTunes recognizes the phone in DFU Restore mode (in Windows a bubble pops up saying it recognized new hardware "DFU Mode" or something to that effect)
The last step may take SOME TIME, like, say, even 60 seconds or so.
The screen should be OFF (black), if you see the "Connect to iTunes" logo, START OVER.
It may take a few tries to do the steps just right, just reboot
(hold both Power/Sleep-Wake AND Home until the Apple logo appears and the phone turns back on) then try again.
7. Then restore the iphone

-Plug one end of the cord into your phone and the other in your computer
-Remove the cord in your computer, leaving the cord in the phone still plugged in
-Hold both the home button and on/off button on the phone
-Once the screen turns off, let go of the on/off button but continue holding the home button
-Plug in the other end of the cord in your computer while still holding the home button on the phone
-Once the apple logo appears, continue holding until you see the plug into itunes screen on your phone
-Click restore.

Hope this should resolve your issue :)

Mar 01, 2010 | Apple iPhone Smartphone

1 Answer

Acer Ferrari 5000 with Ituner8 and Iphone


sounds like a problem with the iphone , did you try a different usb port?

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