Question about GE JE1640 Microwave Oven

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Does not heat up

What could be the problem...

The service guy wants around $180 to give me an estimate. Every 12 to 14 months this problem happens. I have called the guy three times in past already

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  • GE Master
  • 9,098 Answers

Does the problem "fix itself" or your service guy replacing parts and fixing it?

Generally, the most common causes of a failure to heat are:

- bad door switches or door switch mounts
- loose connection at the magnetron
- problem or loose connection on the control unit circuit board
- bad magnetron or other high voltage part such as high-voltage rectifier diode

Door switches are most often damaged by opening the door while it's cooking (instead of pressing Stop / Clear first) or food
/ grease debris in the switches.

Posted on Nov 05, 2007

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Posted on Jan 02, 2017

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If everything else is normal, the trouble may be a failed magnetron tube (the microwave source), problems on the control circuit board, or parts in the tube power circuit that are bad. It's also possible a door switch can be at fault, but this usually keeps something else (fan, turntable or light, most often) from running as well.

Microwave servicing is best left to professionals. There are potentially deadly voltages present, and a chance of microwave leakage if repairs aren't done correctly. Take the oven to a shop for an estimate, or just consider replacing it if it isn't a built-in, an over the range unit or a high-end countertop model.

Feb 02, 2010 | Microwave Ovens

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If the oven is doing everything else properly (light comes on, fan runs, turntable goes around) but there's no heat, you may have a failed magnetron tube (the microwave source). There's also a relay that controls power to the tube that may not be working correctly, or the control circuit board is bad. It's also possible one of the door switches is not working (so the oven thinks the door isn't closed), although this usually keeps the turntable and fan from running.

Microwave oven service is not for do-it-yourselfers. There are potentially deadly voltages present even with power off, and a chance of microwave leakage if repairs aren't done properly. Let a professional give an estimate to repair it, or just replace it if it's under $100. (When I was servicing these things it wasn't unusual for a repair to cost over half the price of a new one. That's one of the reasons so few shops still work on small appliances.)

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If there is no heat the magnatron is damaged as that is the heart of the unit. I think the replacemenet may exceed the cost of a new unit.

I dont see a brand mentioned, but you should call the distributor for an estimate and weigh that up to the age of the machine and the difference of having a shiney new one with 12 months warranty and a new microwave cookbook. Ohh and when that happens i want an invite to dinner :)

Please rate our help to keep this service online

Aug 20, 2009 | Microwave Ovens

1 Answer

The microwave stopped heating. Everything else is working fine.


Ok, concerning the heating issue. you will need to replace the Magnetron to restore the heating feature in this unit. this device is damaged.

Concerning the motor(circulation). If the motor is not working, this will damaged the Magnetron, due to poor circulation. i recommend replacing the motor asap.

In conclusion, you will need to replace the Magnetron and the circulation motor as well. replacing these two vital devices will fix your issues. the total cost for these parts are estimated at $87.90

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I have the same problem and have figured out the following:
Most likely it is the magnetron - common problem for GE's. Replacement part list price is around $180 but you can find on ebay for about $80. Replacement is "doable" but tricky because the oven needs to be removed to replace the part. The GE replacement kit part # for magnetron and stirrer is WB27X10489. Expect a service tec to charge at least $200-$225 to make the repair so complete replacement of microwave might make more sense...unfortunately.

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I'm guessing that's JVM1870SDF04. While there's a chance it may be the magnetron, but I do suspect the high voltage transformer.

The magnetron would still be covered under warranty, but you would have to pay for the home visit ($75 avg) and the labor to replace the part ($90 avg).

The transformer is just over $100 here and about $165 direct from GE.

You can save about $75 in labor by taking it to the shop yourself and for their bench fee, you can get an estimate and find out if it;s the mag or the transformer.

If so, the installation instructions are very handy, and it's best to have two people since the microwave can be heavy and awkward.

You can download GE owner's manuals and installation instructions here.

GE Customer Service is here and they can point you to your nearest GE-authorized servicer.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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I have the same problem and have figured out the following:
Most likely it is the magnetron - common problem for GE's. Replacement part list price is around $180 but you can find on ebay for about $80. Replacement is "doable" but tricky because the oven needs to be removed to replace the part. The GE replacement kit part # for magnetron and stirrer is WB27X10489. Expect a service tec to charge at least $200-$225 to make the repair so complete replacement of microwave might make more sennse...unfortunately.

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WoW!! What kind of a rental lease requires you to repair appliances? Most rental properties have maintainance of appliances included. Read your lease. Are you required to have it repaired?
Could be anything from a Cold Solder Connection on the Cook-Relay Board to a Magnetron.No Simple solution for a Novice. It involves step-by-step trouble shooting with power turned on some steps. Very DANGEROUS!!
Call around, Ask how much for Trip Charge and Estimate of Repair.
Good Luck!

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