Question about Epson Stylus C42UX InkJet Printer

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Our printers epson c42ux red light is on stand still

Our printer epson c42ux red light is on stand still after we changed the ink cartridges

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A permanently on red light can mean several things. If the green light is also ON, it means that you heve no paper loaded, an empty or faulty ink cartridge, or a jammed paper feed. I presume you have loaded paper. You say you have changed the ink cartridges. Note that BOTH cartridges must have ink for the printer to work. The simplest way to check this, or to check for a faulty cartridge, is to try another new set of cartridges - compatible cartridges are very cheap on EBay - about £3 a set in the UK.

To check for jammed paper, remove the paper from the sheet feeder and look carefully inside it, and inside the printer (lift the lid) for scraps of jammed paper. Remove any you see. Press the ink/paper feed button and see if it goes through a paper feed cycle. Reinsert the paper and try it again. If it works, turn the printer off and on again, and it should now be OK.

If the green light is OFF, it means you have a Carriage problem, i.e. something is fouling the print head when it tries to go from side to side. Check this with manual movement. Turn the printer off. After a few seconds, turn it back on again. As soon as the print head moves, pull the power cord out of the back of the printer. You should now be able to move the print head across to the left side (gently!) by hand, then move it back to the right and see if it will go fully into its parking bay at the right hand end. You should be able to tell if someting is hindering its movement anywhere.

Please report back with a new comment if none of this solves the problem.

Posted on Jun 01, 2009

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Epson c42ux cartidge stuck, won't feed


Hi Sunny Shine

It's very difficult to help you if you don't respond to our questions! If you continue to maintain a mysterious silence, we will presume you no longer have a problem - Problem Solved!

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The Reference Manual provides clear instructions on this in the "How to" section. If you don't have a copy, download it from:

http://esupport.epson-europe.com/FileDetails.aspx?lng=en-GB&data=FGQ8MBMpKlt3LcQmNeQVzwoYgQ5dO95G&id=8985

If I can clarify anything, report back

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