Question about HP PSC 2355 All-In-One InkJet Printer

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Wont print error message 165:hw_interrupt_hwv2.c also 0xb9000001

On HP PSC 2355 ALL -in -One. HP support did not solve the problem. Can you guarantee to solve this problem otherwise I dont want to waste time and money. Exactly the same ... happened a few days ago Weird??

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  • 375 Answers

The error is indicative of a hardware error.
Remove the power cord, hold # + 6 (semi-full reset) or # + 9 (full reset) buttons, then connect the power cord again, wait 3 secs (or until "Initializing Full Reset" appears on the printer display) and release the buttons.
This will set the printer configurations to its factory defaults.
Reset: Press the * and # buttons (simultaneously), followed by 1 , 2 , and then 3
Underware menu: Press the * and # buttons (simultaneously), followed by 1 , 2 , and then 4
Clear and reset NVM RAM: Press and hold OK and Cancel while plugging in the power cord.
If none of those work, it will need to be returned to HP as a failed unit.

Posted on Jun 29, 2009

  • sludgetrough Dec 08, 2010

    The PSC 2355 does not have a * or # key on it, as this unit does not support faxing. Can you please provide reset instructions for this unit?

  • Anonymous Oct 03, 2015

    This answer works with the HP Photosmart 2610 all-in-one PRINTER-FAX-SCANNER-COPIER.

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SOURCE: wont print error message 165:hw_interrupt_hwv2.c also 0xb9000001

I moved the printer to a different area of living rooom, and when I plugged it back in now I get this same thing happening! I can't turn off power, and do anything.

Posted on Sep 06, 2009

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HP PSC 2355 is stopping in the middle of printing. Then can't even get it to turn off. message )xb984489d and 165 hw interrupt_hwv2.c Can you help?


Just fixed a HP PSC 2355 that had this problem. Turned out it was caused by dried out electrolytic capacitors on the printer circuit board. You can check it yourself by carefully removing the plastic cover around the power / USB connectors and then blowing warm air in to the opening with a hair-dryer for a couple of minutes. If everything's working now, you probably have faulty capacitors. Exchanging them is another matter entirely, don't attempt this unless you have a good working knowledge of electronics!

Mar 31, 2011 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Wont print error message 165:hw_interrupt_hwv2.c also 0xb9000001


Follow this link and select your Operating System. Go through the steps listed. You may need to completely uninstall your printer and reinstall. If you do not have your installation cd you can also get that from this website. Let me know if this helps
Lori
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02251801&lc=en&dlc=en&cc=us&product=422000
pls leave rating if at all helpful, thanks!

Oct 12, 2010 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

The same


youre showing a hardware interrupt code for the printer... check with HP on the specific by mfg website

Sep 14, 2009 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

ERROR MESSAGE AS ABOVE


Hi

Click here and follow the instructions to resolve this issue.

May 13, 2009 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Wont print error message 165:hw_interrupt_hwv2.c also 0xb9000001


I moved the printer to a different area of living rooom, and when I plugged it back in now I get this same thing happening! I can't turn off power, and do anything.

Feb 09, 2009 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Hp printer model # 2355 all-in-one


Solution one: Reset the product Use the instructions below to resolve the issue by restarting the product.
  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try to print a print job from the computer.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

Nov 05, 2008 | HP PSC 2355 All-In-One InkJet Printer

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